Is the Website Tracking in Automations GDPR compliant?
Disclaimer: The information in this FAQ are solely based on our knowledge of GDPR. Benchmark cannot and will not give legal advice on GDPR. We suggest you contact your legal team for a better understanding of how your organization will need to comply. Is the Website Tracking in Automation Pro GDPR compliant? Yes, our website tracking feature is GDPR compliant. To track any visitors on your site, you must have
Automation Pro August 7, 2019
Can I add a Text Disclaimer to my Email?
Yes, you can add a Text Disclaimer in your emails. We understand your company may need to add a disclaimer to your emails for security or privacy reasons. We offer two different ways to add a Text Disclaimer in your email, in the Permission Reminder or by using one of our Text Blocks. To learn how to add these please see instructions below: Permission Reminder Start by creating a new
Does Benchmark Email sell or rent email addresses?
Benchmark Email does not sell or rent lists. We are strictly a permission-based email marketing service. Bought and rented lists are not permission based so not only do we not sell them, we do not take on customers who use them. Your list must be collected in a proper manner to be used with our service. We do not allow our clients to harvest email addresses.
iPhone App – What happens if I get a spam complaint after sending one of my campaigns? What should I do?
If you've received an abuse complaint in one of your email campaigns, it is a cause for concern but it can be a very very minor issue. Abuse complaints are only worrysome if you continually receive them over time, or if you receive a large number at one time. Here at Benchmark Email, we allow our users to have a rate of 1 abuse complaint, per 2000 emails sent. As
Mobile Apps August 7, 2018
iPhone App – Can I add people to multiple email lists with the app?
Yes, you can add a contact to more than one list. Please follow these steps to add a contact to any list:Log into the app.Click on Contacts from the toolbar at the bottom of your screen.Select the desired list from the options listed. You can also click the Add List button if you want to create a new list.Once you are in your list, click the + button in the
Mobile Apps August 7, 2018
Will I need separate Benchmark Email accounts if I have different clients or web sites?
Benchmark Email has been designed to handle not only all of your clients but also all of their subscribers from within your account. Regardless of whether these are clients that send their own campaigns with templates designed by you or they are clients that you send on behalf of, you will be able to maintain all of it from a single account. While you will be able to access each
White Label August 7, 2018
What would cause my bounce rate to be so high?
There are a few things can have a big impact on your bounce rate. There are some questions you'll want to ask yourself to help determine the cause of a high bounce rate: Was my list formatted correctly before it was uploaded? If your list is not set up properly in your .txt, .csv or .xls file prior to being uploaded into Benchmark Email, then you may see most, if
Why have so many people unsubscribed from my list?
From time to time you will experience a loss of contacts. This is inevitable and everyone goes through it. If several people unsubscribe within a short amount of time though, there may be a few reasons for this: Relevancy Is the content you are sending relevant to those who are receiving your campaigns? If contacts are expecting to receive a specific type of email and you have sent them something
Contact Lists September 5, 2019
Do I have a spam list?
Spam is defined as the sending of unsolicited bulk email messages. As long as you have built a permission-based contact list, you should not have to worry that it is spam. The following are requirements of Benchmark Email that will help prevent spam complaints against your campaign(s): My list is permission-based This is affirming that every person on your contact list has given you permission to contact them via email.
Contact Lists March 28, 2019
What is considered SPAM?
SPAM is defined as the sending of unsolicited bulk email messages indiscriminately. It is also known as "junk mail," unsolicited bulk email (UBE) and unsolicited commercial email (UCE). Benchmark Email does not promote or encourage email SPAM techniques. Contacts lists are required to be permission-based before you can use them in your account.