What is Benchmark’s refund policy?
Benchmark Email does not give refunds for unused services during the month. For instance, if you pay for our service one month and fail to use it, we cannot give you a refund. As a top-notch service provider that takes our delivery rates very seriously, we also have the right to shut down campaigns at any time. A few reasons why we might do this include sending spam, adult material,
General questions July 30, 2018
What are Benchmark Email’s terms and conditions of use?
All users of Benchmark Email are required to agree to our terms and conditions of use before they can begin using their account. Users must also agree to only use opt-in lists by filling out the Permission Confirmation Checklist and be aware of our Anti-Spam policy.
Will I need separate Benchmark Email accounts if I have different clients or web sites?
Benchmark Email has been designed to handle not only all of your clients but also all of their subscribers from within your account. Regardless of whether these are clients that send their own campaigns with templates designed by you or they are clients that you send on behalf of, you will be able to maintain all of it from a single account. While you will be able to access each
White Label August 7, 2018
Can I create an email in Benchmark Email and send it from another program?
No. Using our services to create or modify email correspondence and then using another application to send it out is a violation of Benchmark Email policies. Also, if you were to use an outside application, you would not have access to tracking, opt-outs or other key features that are offered through your Benchmark Email account. These features are useful tools to help you build and maintain successful email marketing relationships.
About Benchmark Email March 28, 2019
What are Benchmark Email’s privacy policies? How am I protected?
About Benchmark Email May 1, 2020
What limitations does the CAN-SPAM Act of 2003 place on my subject line?
The CAN-SPAM Act of 2003 requires that your subject line accurately reflect the contents of your email. Your subject line must not use tricks to get your subscribers to open the email. For example, if you are giving away free merchandise with a conditional purchase, your subject line cannot simply say "Free XYZ" but instead would have to include the information about the conditions associated with the giveaway. Examples of
Getting Started August 6, 2018
Is a physical address required for accounts that are located outside of the U.S.?
In addition to a physical address being a U.S. law, it is Benchmark Email's policy that all campaigns sent include a physical address. This is considered good email marketing practice and will help reduce possible spam complaints, as well as comply with the CAN-SPAM Act of 2003.