What‘s in the Reports section?
The Reports tab displays statistics for every email sent, autoresponders, and surveys. The 'Reports' tab has the following sections: Email Reports - This section contains links to the brief and detailed report for your last email. These reports can be exported to a Microsoft Excel spreadsheet, CSV or saved back as a Contact List. The detailed report contains the individual reports for Bounces, Clicks, Opens, etc. You can also
Reports January 22, 2019
How do I view the results of a survey?
After creating and activating a Survey, you can view its results and reports from your Benchmark account. To view your survey results: Log in to your Benchmark account. On the Dashboard menu, click Reports. Then select Survey Reports. Now select the Survey you would like to see results from. You can select to view 3 types of results, Overall Results, Individual Results or Detailed Results. Survey Reports help you understand
Surveys & Polls September 5, 2019
How can I cut back on spam complaints?
The following tips will help keep your complaints to a minimum : Make sure that you have explicit permission to send email to your contacts. Make sure your sign-up form comes with an explicit permission statement. This statement should indicate the type of content in your emails as well as your sending frequency (for example, weekly, bi-weekly, monthly). Make complete use of your welcome email so users know that
Can I capture the reason my recipient unsubscribed?
Yes, you can capture the recipient's unsubscribed reason. When a recipient clicks on the unsubscribe link in the Email footer it takes them to the "Unsubscribe confirmation page." After clicking the "Unsubscribe" button on that page, they will be redirected to a page that prompts the recipient to enter the reason why they are unsubscribing. If the recipient selects any of the reasons from this survey, that reason will be
Delivery September 6, 2019
iPhone App – How do I access the reports for previously sent campaigns?
When you log into your account through the app, you will automatically be shown the report for the most recently sent campaign. You can click on the chart to expand the details for that campaign. If you would like to access the reports for other sent campaigns, simply click on the Sent Emails row near the bottom of the Emails screen. Then, select the name of the email you want
Mobile Apps August 7, 2018
What statistic does the Opens by Location map represent?
The "Opens by Location" represent the recipients who opened your campaign emails This does not track the number of times your email was opened. If your recipient opens an email from more than one location, the map will only show the location from which the email was last opened by the recipient. In some cases the IP information is insufficient for Benchmark Email to locate the open on the map.
Reports September 9, 2019
How do I unpublish an email from the Community Newsletter Archive?
To remove your published email from the Benchmark Email Community : Click on the Emails tab. Click on the Email Reports link from the Reports Menu. Click the Publish in Community icon . This is the third icon in the tools column. Uncheck the checkbox for your Email in the popup Click Save. Your email will be removed from the Benchmark Email Community.
General questions March 4, 2020
How do I mail specifically to contacts who opened my last email?
You can send an email to the recipients who opened your last email by saving these contacts to their own, separate list. Here's how you do that: Click on the Emails tab. Click on the Email Reports link from the Reports menu. Click on the name of the email you want to use to create the list of email openers. Click on the OPENS button. Click on SAVE TO LIST