How do I upgrade from a free trial to a paid account?
You have the ability to upgrade at any time once logged into your Benchmark account. From any page in your account you will have the Upgrade option by clicking on your Username. Kindly follow the steps below to upgrade: Click on your Username and select Upgrade. In the box provided, enter the number of subscribers you have. Here you will see the different plans available. Select a plan that best
Billing August 7, 2019
サポートへのお問い合わせする時に
Benchmark Emailのご利用に関してご不明な点については、メールサポートをご提供しております。 メールサポート： 有料プランをご利用のお客様へのご回答は1営業日 無料プランをご利用のお客様のご回答は2営業日を目安とさせていただきます。 *ご返信は営業時間内(平日10時-12時、13時-17時)とさせていただいております。 *お電話でのサポートは行っておりません。 ご質問をいただく際は、サポート側で正確にご質問に対応させていただくべく、 どのような事象が発生しているか、どのメールで起きているのか等を明記していただくようお願いいたします。 ☆円滑・迅速なサポートを提供のため、以下例文をご一読頂ければと思います。☆ ・メール名、リスト名など問題状況をご明記ください。 ×：メールのレイアウトが崩れてしまいました。 ○:（メール名）のレイアウトが崩れていると（お客様のメールアドレス）からお問い合わせがありました。 ・解決したいポイントをご明記ください。 ×：メールが届かないです。 ○: メールが届かないという問い合わせが(お客様のメールアドレス）から来ました。 配信側でできる対処方法はありますか？ ・オプション：添付 画面キャプチャやエラーコード、ソースなどがあるとサポート側の状況把握がスムーズになります。 ご協力誠にありがとうございます。ご連絡お待ちしております。
About Benchmark Email August 7, 2018
Worldwide Support Hours
Since we are a worldwide company it only makes sense that we would offer support in our different regions. Not every office provides 24/7 support only a few of them do. We offer support in 9 different languages, and we have offices in 15 different countries. Please see the list below to see which time we offer support assistance in your region. Contact # Days open Hours Time Zone
General questions Getting Started September 4, 2019
Where do I get additional support?
You can contact us by using this form Please be as descriptive as possible. We can assist you better if you provide us code examples that you are trying to implement.
About Benchmark Email March 26, 2019
iPhone App – What type of support is offered for the app?
Support no longer available for this applications If at any time you have questions or need assistance with your Benchmark Email mobile app, please email us at support@benchmarkemail.com. Be sure to include your user ID with any and all requests.
Mobile Apps August 7, 2018
Why have my contacts received multiple copies of the same email communication?
Even though your Benchmark Email account will prevent duplicate email addresses from being added to a list of contacts, there are a few situations that may result in a subscriber receiving the same email twice. You sent your campaign to only one list at a time: If you sent your campaign to one list and then copied it to send to a second list, the system would not be able
General questions March 28, 2019
How do I contact Benchmark Email?
At Benchmark Email, we understand the importance of having support available for any and all issues that may come up during your experience with email marketing. Should you find yourself in need to get in contact with us, here are the available options: Email Support / Tickets With more than 73,000 people using Benchmark Email, our crack team of customer service reps, programmers and delivery pros certainly has its hands
Getting Started August 6, 2018
What are Benchmark Email‘s business and support hours?
Since we are a worldwide company it only makes sense that we would offer support in our different regions. Not every office provides 24/7 support only a few of them do. We offer support in 9 different languages, and we have offices in 15 different countries. See the list below to see which time we offer support assistance in your region. Note we offer 24/7 English LiveChat and Email
About Benchmark Email September 9, 2019