Why is a contact still receiving my emails even though they have opted-out?
When a contact selects the "unsubscribe" link in your email, they are directed to the "Manage Subscription" page. This is where they will uncheck all boxes for any list they may be on. They are then automatically moved to the Master Unsubscribe List. If a contact has followed the above procedure but is still receiving your emails, they may be signed up under another email address as well. They will
Email Marketing August 6, 2018
What would cause my bounce rate to be so high?
There are a few things can have a big impact on your bounce rate. There are some questions you'll want to ask yourself to help determine the cause of a high bounce rate: Was my list formatted correctly before it was uploaded? If your list is not set up properly in your .txt, .csv or .xls file prior to being uploaded into Benchmark Email, then you may see most, if
Does Benchmark Email have a blog?
Not only does Benchmark Email have a blog with relevant and up-to-the-minute information that will benefit you and your business, but we also have many different bloggers who add their own special touch to every entry they submit. New blogs go live on every day of the business week and you can begin reading now. Be sure to check back often - you may want to subscribe to our
About Benchmark Email March 28, 2019
How do I re-subscribe a contact who opted out or was accidentally removed?
If a contact has selected the "Do No Contact" option, you cannot add them to any of your lists. To re-subscribe, the contact must opt to subscribe again. When a contact is removed from your list, they are placed on Benchmark's "Master Unsubscribe List." This list forbids the user from being contacted again. The user is welcome to re-subscribe to your list if they so choose, but they must follow
Contact Lists October 24, 2019