How do I include donations in my event?
Log into your account Click on the Events icon Create a new event by clicking on Create Event along the top or select the desired event name Click on the Details tab Under Ticket Info, click on Add Ticket followed by Donation from the drop-down menu Important notes regarding Donations: This feature is only available on paid event plans The Event Organizer always covers the online processing fees Online processing
Event Marketing September 5, 2019
How many tickets can I have for my Event?
Although we want you to be able to have as many tickets as possible, unfortunately there is a limit of 150 ticket types for each live event. Anymore will cause webpage and registration issues for your event. Ticket types being Free or Paid tickets, and Donations as well. Be sure to contact our support team with any questions you may have for your event.
Event Marketing September 5, 2019
How do I edit my event ticket information?
From the My Home page, click on the Events icon Click on the desired Event Name Click on the Details tab a) If no tickets have been purchased, you may edit all ticket details under Ticket Info b) If there have been ticket purchases, you may edit all details except the Ticket Name and Price. In this case, you may add a new ticket and if you wish to, "hide"
Event Marketing September 5, 2019
How can I create tickets for exclusive attendees?
You can create exclusive tickets for your VIP Attendees. By applying an access code to your ticket, it will effectively hide the ticket and require a code to access it. Here is how you apply an access code to a ticket: First log into your Benchmark Events account at www.BenchmarkEmail.com Navigate to your Events Dashboard Create a new event or select an existing event Scroll down to the Ticket Info
Event Marketing September 5, 2019
How do I view and print my list of event attendees?
From the My Home page, click on the Events tool Click on the desired Event Name (this should bring you to the Manage page) Under Registration Stats, select View/Manage Attendees At the bottom right of the page, click on the Download CSV button
Event Marketing September 5, 2019
How do I impose limits on my Event ticket quantities?
Log into your account Click on the EVENTS home tool If you have already created an event, click on the desired Event Name (if you haven't, click CREATE EVENT and skip step 4) Click on the DETAILS tab Under Ticket Info, locate the desired Ticket Name To the right of it, under CUSTOM, click Settings Next to Ticket Limit per Order, enter your desired Minimum and Maximum amount
Event Marketing September 5, 2019
How do I re-send tickets to a registrant?
Log into account Click on Events home tool Click on Event name Under Event Reports, select Orders Click on the desired Order # Click on Resend Tickets
Event Marketing September 5, 2019
How do I set up PayPal or Authorize.net payments for my tickets?
Along with Benchmark's CC Processing, you also have the option to use Paypal or Authorize.net as processors. This means that anybody purchasing a ticket can do so via paypal or through your own Authorize.net account. Please keep in mind that there are transactional charges that each processor will apply to each transaction. Ticket sales made through Paypal and Authorize.net will be distributed to you via the same processor. So
Event Marketing September 5, 2019
What are the fee-handling options available in Benchmark Events?
Depending on the processing option you choose, fees are applied different for each. Please see the following table if you have had a Benchmark Events account prior to 2016, please refer to the below table for the changes: Old New BME Credit Card Processing Per-Ticket Fee $0.99 $0.75 Benchmark Fee 2% 2% Credit Card Transactional Fee 3% 3% Paypal Per-Ticket Fee $0 $0.75 Benchmark Fee 0% 2% Paypal Transactional
Event Marketing March 26, 2019
When do I get paid?
Benchmark will issue payment for your event 5 days after it is complete (officially ended). You can choose to be paid by check, bank transfer or PayPal. Note that Benchmark reserves the right to refuse to disburse the proceeds from Event ticket sales if the Event has been canceled. In the event of an Event cancellation, it is the responsibility of the Event Organizer to refund ticket sales. However,
Event Marketing August 7, 2018