How long after an event closes can I process refunds?
An Event Organizer can process refunds for an event at any point between the purchase of a ticket and 48 hours after the event's completion (an event is completed when it is no longer "active").
Event Marketing August 7, 2018
How do I set up credit card payments for my tickets?
Credit cards are the most convenient method of purchasing tickets to your event online. First, make sure that you have created your Event and that it is Live. Then: Click on My Events to navigate to the Events Dashboard. Click on the Event for which you would like to set up online payments. From the Manage tab, click on the Edit Payment Option button. This button will take you to
Event Marketing September 5, 2019
What do I need to know about Benchmark‘s credit card processor?
Below you'll find the most common questions about Benchmark's credit card processing service: Q: If all of my ticket revenue goes through Benchmark's system, how and when do I get paid for my event? A: Benchmark will issue payment to you 5 days after your event has ended. You may choose to be paid via check (which is mailed to you), bank transfer (either through a free ACH process that
Event Marketing August 7, 2018
How do I set up online payments for my Event?
To set up online payments for an event, it is included in the process when creating an event. But we'll focus on that in this FAQ. Here is the payment method in the event creation process: Create a new event and proceed to the Ticket Info Section Between the remaining tickets option and the currency options is where online payment options are located. You can choose between the options: Benchmark
Event Marketing September 5, 2019
Can my event registrants print tickets for themselves and their guests?
Yes! There are a few different ways that your registrants can view and print their tickets. Ticket purchasers are presented with the ability to download tickets via the purchase confirmation screen. Your registrants will be able to download, view and print tickets by simply clicking the Go To My Tickets button after completing the purchase process. Ticket purchasers receive confirmation emails shortly after the registration process is completed. The emails
Event Marketing August 7, 2018