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Knowledge Base Home aero-right About Benchmark Email aero-right What are Benchmark Email’s privacy policies? How am I protected?

What are Benchmark Email’s privacy policies? How am I protected?

About Benchmark Email Updated on August 6, 2018
This privacy policy shows our commitment to protecting your info when gathering data from you. It refers specifically to Benchmark Email.

When you sign up for a free account, we will ask you for information. This information may include:

  • Your name
  • Your company name
  • Your company or home address
  • Your telephone number
  • Your email address
  • Your email list details
  • How many emails you plan to send
  • Whether you use good email marketing practices

When you sign up for a paid plan, we will ask you for the same information as above, as well as:

  • The name on your credit card
  • Your credit card number
  • Your credit card number expiration date
  • The three or four-digit safety code on the back of your card
  • Your billing address

In addition, if you contact us for more info on our partner program, our non-profit discount program, our faith-based initiative discount program or other programs, we may also ask you:

  • Your non-profit’s name
  • Your non-profit’s 501(c) number
  • Your faith-based organization’s name
  • The size of your organization or congregation

As far as your information goes, excluding your credit card data, here’s where we stand:

  • We do not sell or give your information to any other entity or company.
  • We keep your information strictly for ourselves.
  • We will not exploit that information.

We may use your data for internal segmentation purposes, if only to find out who our customer base is as a whole, or which products you may need in the future, but that’s it. We use the strictest standards and protocols to protect your data.

When you use your credit card to sign up, your data is kept absolutely confidential. We use an outside credit card processing company, but they are not permitted to store, retain or use your information except to process your transaction.

Your IP Address, Cookies and Other Data

When you visit Benchmark Email, we are able to view your IP address. However, your IP address does not identify you as a user, but merely the general area of where you live.

Benchmark also uses "cookies" to identify you each time you come back to the site. These cookies also store your data for convenience, including your password and login name. Cookies are in no way linked to personally identifiable information.


Using Our Service

If you subscribe to our newsletter and decide to opt-out, we will add you to a master unsubscribe list and never email you again.

When sending emails via our service, we maintain strict privacy for all your data. Hence, if you upload or create an email list and store it online, and decide to purge or delete those email addresses, we do not keep them on our servers. They are gone forever, so please take note to export your data before you delete it if you may need to use it in the future.

While we review your list when you upload it, to confirm that it is opt-in, we do not monitor or review the content beyond that first stage.

Also, when you create or upload an email list and store it with our service, we do not sell, rent or give away the data on your list. That data is yours and yours alone. We merely store it for you when you use our service.


Benchmark Full Disclosure

Benchmark will only disclose your data, the content of your private communications, or the contact information of your recipients if required to do so by law, or as otherwise stated in this Statement, or in the good faith belief that such action is necessary to: (1) Conform to the edicts of the law or comply with legal processes served on Benchmark; (2) Protect and defend the rights or property of Benchmark and others, including among other things to enforce our Terms of Service; (3) Act under exigent circumstances to protect the personal safety of its members or the public; (4) To correct technical problems and malfunctions in how we provide our service to you and to technically process your information; (5) To take precautions against liability; (6) To respond to claims that information you have submitted to Benchmark has violated the rights or interests of a third party; or (7) As permitted by law or to provide information to law enforcement agencies. Also, certain technical processing of email messages and their content that are required for: (1) Sending and receiving messages; (2) Conform to connecting networks’ technical requirements; (3) Conform to the limitations of the Service; or (4) Other similar technical connecting requirements.

It is possible that as we continue to develop our business, Benchmark may be acquired. In such a transaction, your information may be transferred to the acquiring entity. Should this happen, you will be notified via email and a prominent notice on our website for 30 days prior to a change of ownership or control of your personal information. If as a result of the business transition your personally identifiable information will be used in a manner materially different from that stated at the time of collection, you will be given a choice consistent with our notification of changes section.

Benchmark Email’s website, or messages created with Benchmark, may contain links to other websites. Benchmark is not responsible for the privacy practices or the content of such websites. As described above, third parties may independently collect information about you when you view ads or other communications from third parties through Benchmark products or services. If you do not want those companies to collect information about you, please contact them directly.


Benchmark Policy Changes

As with any business, we reserve the right to make changes to our privacy statement, policies and practices. Should this happen, we will notify you at least 30 days before those changes take place. If these new policies and practices reflect something different than what we’re already doing, we’ll give you the choice, at least 30 days in advance of those changes, to either continue with us or cancel your service and go elsewhere.


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