Knowledge Base Home General questions
I sometimes receive automatic ‘away‘ messages for subscribers whose mailboxes are full. Why don‘t those messages go to the Benchmark Email bounce report?
Not all mail servers are able to recognize the "reply to" or "from" address though and so the message is sent to the bounce address in the campaign (the address that Benchmark Email inserts into the campaign to receive bounces). Those are kept in the Benchmark Email bounce manager so that you are aware your campaign was returned.