Knowledge Base Home Contact Lists Why is the unsubscribe link in the footer not working?
Why is the unsubscribe link in the footer not working?
The unsubscribe link is made available to contacts who wish to permanently remove themselves from your mailing list(s). Sometimes, though, this link may not function correctly.
If the unsubscribe link is not working, it may be due to:
- The email client being used by your contact not processing the link properly.
- The contact using a text-only email program, which requires that they copy and paste the link into a web browser. If they do not copy and paste the link correctly, the page that allows them to unsubscribe will not display properly.
If you hear that the unsubscribe link is not working for one or more of your contacts, you will need to permanently remove those email addresses from the lists they are on and manually place them in your Master Unsubscribe List.
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