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Knowledge Base Home aero-right Templates & Editor aero-right Why isn’t my email rendering correctly in my Gmail mobile app?

Why isn’t my email rendering correctly in my Gmail mobile app?

Templates & Editor Updated on August 7, 2018

Gmail has a feature that automatically resizes your email as it is received on your mobile device. This feature can sometimes cut off parts of the email, like the one on the right. Unfortunately, this is not a setting on the sender’s side. We can’t do much about it, as it is a feature of Gmail.

However, recipients can resize their email back to it’s original size if it is causing an issue. Here are instructions on how to do so:

Android

  1. View the Email on your device
  2. Click the menu button in the top right
  3. Click on Revert auto-sizing

Your email should then revert back to it’s original size from when it was sent by Benchmark. Please keep in mind that Gmail currently does not support mobile responsiveness.

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