Poderei reativar minha jornada?
Infelizmente, no Automation Pro, você não poderá reativar sua jornada. Isto é devido à natureza complexa das automações, combinada com o monitoramento de website. Quando jornadas são encerradass, assinantes perdem seus lugares na jornada e ao reativá-la, corremos o risco de enviar spam para estes assinantes.
Automation Pro agosto 7, 2018
How do I reduce the number of opt-outs I receive?
The interest your contacts have in receiving your emails will change over time and it is expected that your list may shrink as a result of some contacts losing interest completely. However, there are some things you can do that will help keep your subscribers interested. Keep your contacts engaged with your emails over time: Keep the Content Relevant - Consider breaking your list into smaller segments in order to
General Questions agosto 7, 2018
Why have my contacts received mulitple copies of the same email communication?
Even though your Benchmark Email account will prevent duplicate email addresses to be added to a list of contacts, there are a few situations that may result in a subscriber receiving the same email twice. You sent your campaign to only one list at a time: If you sent your campaign to one list and then copied it to send to a second list, the system would not be able
How does Benchmark Email handle duplicate email addresses when I merge my lists?
Our system automatically checks for duplicates and will remove them when two or more lists are merged together. When multiple lists are selected for a campaign and an email address is contained on more than one of the lists, it will only receive the campaign once because the system will recognize the duplicate.
Contatos agosto 7, 2018
Why is a contact still receiving my emails even though they have opted-out?
When a contact selects the "unsubscribe" link in your email, they are directed to the "Manage Subscription" page. This is where they will uncheck all boxes for any list they may be on. They are then automatically moved to the Master Unsubscribe List. If a contact has followed the above procedure but is still receiving your emails, they may be signed up under another email address as well. They will
General Questions agosto 6, 2018
What does it mean to opt-out?
An opt-out is the same as someone who has unsubscribed. This means that the recipient has elected to remove themselves from your contact list and no longer wishes to receive correspondence from you. They are added to your "Master Unsubscribe List" and our system will prevent them from accidently being added to your list in the future or from being mailed to again. It is possible for someone who has
Contatos agosto 6, 2018
O que devo fazer se receber um Alerta de Abuso da Benchmark Email?
Em primeiro lugar, deve saber que até as listas de email que são 100% opt-in têm denúncias de abuso. O número de denúncias é pequeno comparativamente ao montante de emails que são enviados, mas são suficientes para sabermos que a quantidade de queixas é normal, devido às campanhas de email serem marcadas erradamente como spam. No entanto, se lhe enviarmos uma mensagem a alertá-lo que foi acusado de abusar