What happens if my credit card payment doesn‘t go through?
If we are unable to process your credit card payment your email campaigns will not be sent, signup forms will stop collecting subscribers for you and your automations will not be sent. You could lose your data if you don't take immediate action. If you need help please contact support to received first class assistance. Also, you can update your credit card information, fast and simple. Please watch the next
How do I manage cookies in my web browser?
Cookies must be enabled in your browser to use Benchmark Email. However, all browsers provide an option to block the cookies per your convenience. Below is a list of directions for managing your cookies in each major web browser. Chrome Internet Explorer 7 & Up Mozilla Firefox Safari Edge Chrome Select the Chrome menu icon Choose Settings under the drop-down menu in PC and Preferences from the top menu in
General questions December 17, 2018
How do I activate my Automation?
You must activate your automation before it can begin sending emails. To activate your Automation: Click Automations from the Navigation. Then select Automation Lite Now, click on the more options icon to the right of your automation and select Activate. Once you activate your automation, the emails in that automation will begin sending accorting to the schedule you set.
Report statistics for Automation Lite
Our system provides tracking statistics for Automation Lite. The same statistics that are gathered for individual emails are also gathered for automations. The difference between automations tracking and message tracking is the ability to sort the statistics by different criteria. To track your automations: Click the Reports tab from any page in your account. Select Automation Reports. Then choose the Automation to which you want to view reports for. After
What is Automation Lite?
Automation Lite is an email or series of emails that get scheduled to send to your contacts over a specified period of days. When you create your Automation, you can specify how many days after the subscription date to send a particular message. For example, if you create an Automation email, you can set that email to be sent on day 0. This means that the contact will receive the
Deactivate, stop or unschedule an Automation Lite
Once an Automation Lite has been created, it must be activated in order for it to function correctly. There are times where you'll need to deactivate, or turn off an automation cause it may have outlived its purpose or it may just need a pause. Here is how to you deactivate your Automation: Log into your Benchmark Email account. From the navigation click on Automations, and then Automation Lite. Locate
Importing Contacts from your Email Marketing Service
Are you struggling to export your database from one email marketing service to Benchmark Email? Following are the steps to export your database from some of the common email marketing services. MailChimp Navigate to the Lists page. Locate the list you want to export and click on the name of the list. Click Export List. Once on the Lists Export Page, click Export as CSV button next to the list
As a master user, do I have the ability to share contact lists with my sub-accounts?
Yes! As a Master account, you can share certain aspects of your Benchmark account with your sub-account. You can share lists easily to your Sub-account(s) by following the instructions below: Log into your Benchmark Master account. Select Contacts from your Dashboard menu. Choose the list you wish to share to your Sub-Account. Click on the More options icon and select Share with sub-accounts. On the Pop-Up, Select the Sub-account you
General questions October 31, 2018
How do I integrate my Gmail Contacts with my Benchmark account?
Import your Gmail contacts into your Benchmark account with this secure integration. Contacts will maintain the group settings you created in Gmail with fields that can be specified during the integration process. To integrate, simply follow the steps below: Log in to your Benchmark account. Select Integrations from your username at the top-right of the page. Scroll to the bottom of the page and select Get Started. Go to the
How do I integrate with Wufoo?
Grow your email lists by pulling data from your forms with the Benchmark Wufoo Integration. Use your contact forms, online surveys and event registrations to add new subscribers to your Benchmark account. This integration is available free with every Benchmark Account. Follow the steps below to integrate with Wufoo: Log in to your Benchmark account. Click on your name located on the top-right of the page. Then select Integrations Scroll