What Happens When a Contact Forwards an Email?
When one of your contacts forwards your email sent from Benchmark Email, the actions of the forwarded email will be recorded as the person who originally received the email. Unfortunately, there is no way to see or track the email address of the person receiving the forwarded email as they were not part of your sending list and have not subscribed to receive email communication from your company. For example,
General questions November 11, 2021
How to Stop a Scheduled Email From Sending
If you need to stop an email that is scheduled for sending, the process is easy and fast. First, you’ll need to set the email from scheduled back to draft status. To learn how to stop an email that is in sending mode, click here. Please note that if you chose the Send Immediately option your email will be sent within 1 to 10 minutes. On busy days, or for
How to Sync Your HTML Email to Your Text Version Email
Every email client such as Yahoo, AOL, GMAIL, etc. have settings that determine whether or not the contact views emails in HTML format or in a plain text format. Some of your contacts will have their email clients set to only display emails in plain text. For this reason, every email sent from our system contains a text version and an HTML version. As a default, your HTML version is
General questions October 28, 2021
How to Edit Images
If you have an image you’d like to use for an email campaign but want to make changes to the image before using it, you can use our image editor to crop, edit, add text, or resize images. To resize images in the Drag and Drop Editor, you’ll need first to drag and drop an image block or click on the browse for a file option within the image block.
Using Block Dividers
Dividers are useful to organize your emails and landing pages, and they also give a clean look to your design. It is always a good idea to add spaces between every section to help the reader to see the information better. Here you can find how to add dividers and set paddings around images and blocks with our Drag and Drop Editor. Dividers To use this block, drag it to
How To Change Your Account’s Email Address or Login
If you need to change your login information, you may do so by accessing your account settings and then your profile page. While you can manually change your account's email address, you can not change your account's login. The account's email address and login are separate. To learn how to change your account's email address or login, follow the steps below. Account Email Address Log into your Benchmark account. Click
How to Access the HAR file
The HAR file format is used by browsers to track session tools like Google Chrome, Mozilla Firefox, Microsoft Edge, etc. The HAR file is short for HTTP Archive format. The data is a copy of an entire web session from a specific site and can be utilized to investigate and troubleshoot complex issues. This file provides additional information about the network requests created in your browser during the occurrence of
General questions August 21, 2020
Why You Should Avoid Using Public Domains for Email Marketing
Many things can improve your email marketing, but the number one thing you should never do is use a public domain as your sending email address. Using a public domain may cause distrust in your recipients, send you to the Spam folder, and in some cases even have your emails quarantined completely! In this article, we’ll list the different reasons why using a public domain to send marketing emails is
Why Is My Email Campaign Under Review?
When an email campaign is scheduled to be delivered, the email is scanned and then monitored by our Benchmark support team. Emails are checked for signs of abuse or language that could be marked as spam by inbox filters. This is done to protect both Benchmark Email's reputation and the reputation of the sender, as well as ensure a higher deliverability rate. Factors that require further investigation take longer to
General questions December 21, 2020
Email Address Verification
Before you can start sending emails from your Benchmark account you’ll first need to verify your account’s email address, in a process we call Email Verification. The email verification process consists of Benchmark sending an email to the email address you’ll use to send emails from, you’ll need to open the email and click on the link provided to confirm you are the owner of your email address. Email address