Survey Reports
Survey reports are available once the survey is active. You can view overall results, individual results, or detailed results. Topics covered in this article: View survey results How to export survey reports Things to know before getting started If you cannot view your survey results, ensure your survey is active and your contacts have the correct survey URL. A survey that was previously deactivated and then deleted will not show
General questions July 30, 2021
Email Link Tracking
By default, hyperlinks/URLs added to an email will have link tracking. Link tracking allows us to report your contact’s email engagement. Topics covered in this article: How link tracking works Adding your company domain Additional information How link tracking works The link tracking feature allows you to see when one of your contacts has clicked on a link in your email and how many times each
General questions July 29, 2021
How to Stop a Scheduled Email From Sending
If you need to stop an email that is scheduled for sending, the process is easy and fast. First, you’ll need to set the email from scheduled back to draft status. To learn how to stop an email that is in sending mode, click here. Please note that if you chose the Send Immediately option your email will be sent within 1 to 10 minutes. On busy days, or for
Delivery General questions June 16, 2021
How to Sync Your HTML Email to Your Text Version Email
Every email client such as Yahoo, AOL, GMAIL, etc. have settings that determine whether or not the contact views emails in HTML format or in a plain text format. Some of your contacts will have their email clients set to only display emails in plain text. For this reason, every email sent from our system contains a text version. As a default, your HTML version is displayed for those contacts
General questions January 25, 2021
Benchmark Email Archive
The Benchmark Email Archive is a feature that creates a landing page for all of your newsletters to be stored and shared in one place. Please note that the Email Archive is no longer supported in our old interface. Topics covered in this article: Email archive advantages How to create the archive homepage How to add emails to the archive How to edit your archive page How to remove
About Benchmark Email General questions May 7, 2021
Edit and Resize Images
If you have an image you’d like to use for an email campaign but want to make changes to the image before using it, you can use our Image Editor to crop, edit, add text, or to resize images. To resize images in the Drag and Drop Editor, you’ll need first to drag and drop an image block or click on the browse for a file option within the image block.
Drag & Drop Editor General questions Image Gallery July 30, 2021
Using Block Dividers
Dividers are useful to organize your emails and landing pages, and they also give a clean look to your design. It is always a good idea to add spaces between every section to help the reader to see the information better. Here you can find how to add dividers and set paddings around images and blocks with our Drag and Drop Editor. Dividers To use this block, drag it to
Drag & Drop Editor General questions July 30, 2021
How To Change Your Account’s Email Address or Login
If you need to change your login information, you may do so by accessing your account settings and then your profile page. While you can manually change your account's email address, you can not change your account's login. The account's email address and login are separate. To learn how to change your account's email address or login, follow the steps below. Account Email Address Log into your Benchmark account. Click
General questions Getting Started April 26, 2021
How to Access the HAR file
The HAR file format is used by browsers to track session tools like Google Chrome, Mozilla Firefox, Microsoft Edge, etc. The HAR file is short for HTTP Archive format. The data is a copy of an entire web session from a specific site and can be utilized to investigate and troubleshoot complex issues. This file provides additional information about the network requests created in your browser during the occurrence of
General questions August 21, 2020
Why You Should Avoid Using Public Domains for Email Marketing
Many things can improve your email marketing, but the number one thing you should never do is use a public domain as your sending email address. Using a public domain may cause distrust in your recipients, send you to the Spam folder, and in some cases even have your emails quarantined completely! In this article, we’ll list the different reasons why using a public domain to send marketing emails is
Delivery General questions July 15, 2021