Release Notes: January 2022
At Benchmark, we’re on a constant mission to pursue product excellence for our users. Here’s a few of the ways we’ve worked toward that mission over the last 30 days: UX/UI Improvements Email Editor New Email Block: Shopify Products - our new integration makes it easy to import your store’s products (name, image, price, link to store) directly into your email campaigns as product blocks. Contacts Improved Shopify
General questions Release Notes February 3, 2022
What Happens When a Contact Forwards an Email?
When one of your contacts forwards your email sent from Benchmark Email, the actions of the forwarded email will be recorded as the person who originally received the email. Unfortunately, there is no way to see or track the email address of the person receiving the forwarded email as they were not part of your sending list and have not subscribed to receive email communication from your company. For example,
General questions April 22, 2022
Email Clients and Spam Filters Available in the Inbox Checker
Email appearance The following test will show you a preview of how your email will appear in the inbox. Some inboxes are known to display emails differently, and using the following test can help prevent any formatting issues. Mobile Devices These services are based on mobile devices such as smartphones or tablet computers. Android 6.0 Gmail app (Android 6) Gmail app (Android 7) Gmail app (Android 8) Gmail App (Android
General questions May 4, 2022
How to Sync Your HTML Email to Your Text Version Email
Every email client such as Yahoo, AOL, GMAIL, etc. have settings that determine whether or not the contact views emails in HTML format or in a plain text format. Some of your contacts will have their email clients set to only display emails in plain text. For this reason, every email sent from our system contains a text version and an HTML version. As a default, your HTML version is
General questions October 28, 2021
Using Block Dividers
Dividers are useful to organize your emails and landing pages, and they also give a clean look to your design. It is always a good idea to add spaces between every section to help the reader to see the information better. Here you can find how to add dividers and set paddings around images and blocks with our Drag and Drop Editor. Dividers To use this block, drag it to
Drag & Drop Editor General questions July 30, 2021
How to Access the HAR file
The HAR file format is used by browsers to track session tools like Google Chrome, Mozilla Firefox, Microsoft Edge, etc. The HAR file is short for HTTP Archive format. The data is a copy of an entire web session from a specific site and can be utilized to investigate and troubleshoot complex issues. This file provides additional information about the network requests created in your browser during the occurrence of
General questions August 21, 2020
How To Exclude Specific Lists From Receiving Emails
When scheduling an email campaign, you can exclude specific lists or segments from receiving the email. This process is done in the Email Checklist of your campaign. If a contact's email address is part of the Send To list and is also in the Exclude list, that contact's email address will not receive the email. Exclude contact lists by following these simple steps: Log into your Benchmark account. On
General questions Segments May 16, 2022
Why You Should Avoid Using Public Domains for Email Marketing
Many things can improve your email marketing, but the number one thing you should never do is use a public domain as your sending email address. Using a public domain may cause distrust in your recipients, send you to the Spam folder, and in some cases even have your emails quarantined completely! In this article, we’ll list the different reasons why using a public domain to send marketing emails is
Delivery General questions July 15, 2021
Does Benchmark Email Provide Responsive Templates?
Absolutely yes! Benchmark does provide responsive templates for your emails. Any emails you create in the Drag & Drop Editor will be responsive and will adapt to all mobile devices. Whether you create the email from scratch or choose a template with the Drag & Drop Editor you’ll have a responsive email, barring any content that may break the email. Click Here to learn about Responsive Emails. If you have
Drag & Drop Editor General questions April 8, 2022
Why Is My Email Campaign Under Review?
When an email campaign is scheduled to be delivered, the email is scanned and then monitored by our Benchmark support team. Emails are checked for signs of abuse or language that could be marked as spam by inbox filters. This is done to protect both Benchmark Email's reputation and the reputation of the sender, as well as ensure a higher deliverability rate. Factors that require further investigation take longer to
General questions December 21, 2020