What do I need to know about Credit Card processing?
Below you'll find the most common questions about Benchmark's credit card processing service: Q: If all of my ticket revenue goes through Benchmark's system, how and when do I get paid for my event? A: Benchmark will issue payment to you 5 days after your event has ended. You may choose to be paid via check (which is mailed to you), bank transfer (either through a free ACH process that can take up to 3 days to complete or through an immediate wire transfer with an added cost of $40) or PayPal (completes within 24 hours and is subject to normal PayPal service fees). Q: What is the cost associated with Benchmark's credit card processor? A: The Service Fee breakdown is as follows: Benchmark's fee is 2% plus $0.75 per ticket. Our fees are capped and we do not charge past $8.00 per ticket. Credit card processing fees add 3% to the total cost. Thus, total processing fees for a ticket equal 5% of the ticket order plus $0.75. To illustrate how this affects the cost of an order, an example is provided below. A ticket buyer wishes to purchase 4 tickets at $25/each 4 Tickets = $100 Benchmark Fees are 2% ($100 x 2% = $2) Credit Card Fees are 3% ($100 x 3% = $3) $0.75 per ticket = $0.75 x 4 tickets = $3.00 $100 + $2 + $3 + $3.00 = $108.00 Note: Benchmark's credit card processing gives you the option to absorb fees into the ticket price or pass the cost along to the purchaser (for more information, click here) Q: How soon will I get paid after an event? A: For all payments, Benchmark begins the payment process five business days after your event has ended. For example, if your event ends on a Friday, Saturday or Sunday, Benchmark remits payment on the following Friday. If your event ends on a Tuesday, Wednesday or Thursday, Benchmark sends payment on the following Tuesday, Wednesday or Thursday. In addition to the five business days, delivery depends on the payment method you choose (check, ACH bank transfer or PayPal). Check payments are sent via post on the 5th business day after your event ends, so wait time is simply the time it takes for you to receive the check by mail. Free ACH bank transfers require 3 days to complete (in addition to the 5 day wait period). PayPal payments typically post within 24 hours but are subject to PayPal fees. Q: How does Benchmark Events handle refund requests? A: The responsibility of refunding ticket purchases are with the Event Organizer/Host. Click here. Q: If ticket sales for my event have already begun, can I change the event's payment processor or ticket prices? A: If you have already received ticket purchases for an event, then the payment processing method is locked; the same goes for ticket prices. However, if no tickets have been sold for the event, both details can be changed. For complete instructions on how to refund tickets or orders, click here.
活动营销 九月 7, 2018
Can My Registrants Pay for their Tickets Without Paying Online?
Options for offline payments are available. You must activate and choose to accept offline payments within the process of creating an Event. Here has where and how to activate the offline payment options: Create a new event and proceed to the Payment step of the process Scroll down to the section for offline payments Then choose at least one of the options available Once you select and option and save the event, or make the event live at this stage, your attendees may be able to pay at the door. But how do your attendees choose an offline method? Here's how: First choose the number of tickets you wish to purchase offline and register Then click Show other payment options then click pay offline The Registrant will then need to complete the registration form then select the option they prefer.
活动营销 九月 5, 2019