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Contact Rating

Getting Started Reports & Delivery Updated on October 2, 2018

Contact rating is not only beneficial because you can see who is engaging with your emails, but also because you can segment your emails based on your recipient’s rating. The rating can range from 0 to 5 Stars depending on how your recipients engage with your emails.

Star Rating

Contact Rating

0              No sent emails.

          You have sent at least one campaign to your contact, but has no clicks or opens.

     2 or more stars indicate that the contact has opened or clicked a link at least once in a campaign. The more opens and clicks the contact has, the higher the contact rating will be.

Contact rating is calculated using all emails sent to your recipients within a 90 day period. Emails sent from Automation Lite and Automation Pro are also included.

Segmenting

Improve your email delivery with Contact Rating, by creating segments based on high rating (3-5) or lower rating (0-2). Segments allow you to separate a group of contacts for specific targeting, without moving the contacts from their list.  

Contact Rating

Click Here to Learn how to create a segment.

The example above used:

  • Criteria – Contact Rating
  • Greater than: 4 Stars

Client Rating is only shown internally to you, and your recipients will never see their rating.

If you have any questions regarding Contact Rating, please be sure to contact us by Email, LiveChat or phone.

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