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General Questions Benchmark Next-Generation Platform
We understand you may have questions about Benchmark’s next-generation platform, what’s included, how it compares to Benchmark Classic, and what to expect as you explore it. To assist, we’ve put together this article with answers to common questions about domain authentication, features, migration, and support.
Whether you’re trying to decide to make the switch, wondering what will (or won’t) carry over, or just curious about what’s coming next, this guide will give you a straightforward look at where the new Benchmark stands today and where we are headed.
Yes, you can! That said, we highly recommend authenticating if possible. Right now, authentication is done with NS records, but we’re adding more options soon. If your domain provider doesn’t support NS authentication, no worries—you can still send emails using our trusted shared domains. We’ll make sure your messages meet industry standards. Not sure if your provider supports NS records? We’ve put together a handy list for you here.
If your domain provider doesn’t support NS authentication, you can still send emails through using our trusted shared domains. However, we know this isn’t ideal for everyone, and we’re actively working to support additional record types very soon.
Not yet. Our first-generation product is laser-focused on what matters most: fast, effective email campaigns. We intentionally left out features like automations and forms to keep things simple and lightning-fast. But rest assured, those features are on the roadmap – we’re building smart, not fast-and-loose.
Glad you asked 🤓
We’ve created an article that points out the most notable differences.
Right now, it’s a manual process: export from Benchmark Classic, import into the new Benchmark. We know that’s not exactly fun (or fast), and we’re exploring more seamless migration tools in the future. We’ve also created a guide to help you with this.
Not at this time. Our new platform is a fresh start – think of it as a clean slate for your best campaigns yet. While historical stats and templates won’t carry over, you’ll have powerful new reporting and AI tools to help you make informed decisions moving forward. And if you need a look back, your classic account will still be accessible for as long as you’d like.
Good news: you can keep both! You may choose to explore our next-gen platform while still running campaigns in Benchmark Classic. This way, you can gradually transition when the time feels right, without losing access to your classic data or functionality.
We want you to feel confident using Benchmark Classic. Your account is safe, fully supported, and will continue to be maintained. You can count on us to communicate clearly, well in advance, and give you plenty of time to prepare when that changes. Your trust matters to us, and we’re committed to supporting you every step of the way.
Because what Benchmark’s next-generation platform does have is powerful, streamlined, and designed for speed. It’s built from the ground up for marketers who don’t want the bloat – just the essentials that get results. And with real support, zero fluff pricing, and a roadmap packed with upgrades, our next-generation platform is the future of email marketing at Benchmark.
Absolutely! Our customer care team is ready to help you with any and all needs, and we look forward to connecting with you!
You can start a chat with us from the bottom right-hand corner of the app, email us at support@benchmarkemail.io to create a support ticket or browse our Help Center at any time.
At launch, the new platform will be available in English only, but we’re already working on adding more languages soon!
