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Contact Rating

Contacts Updated on September 19, 2024

Contact rating is beneficial not only because you can see who is engaging with your emails but also because you can segment your emails based on your recipients’ ratings. The rating can range from 0 to 5 Stars, depending on how your recipients engage with your emails.

Star Rating

Contact Rating

0  STARS             No sent emails.

         One star indicates that you have sent at least one campaign to your contact, and they have had few or no opens/clicks compared to the number of emails you’ve sent.

     2 or more stars indicate you have sent at least one campaign and the number of opens and clicks is relatively high compared to the number of emails delivered. The more opens and clicks the contact has, the higher the contact rating.

Contact rating is calculated using all emails sent to your recipients within a 90-day period.

Segmenting

Improve your email delivery with Contact Rating by creating segments based on high rating (3-5) or lower rating (0-2). Segments allow you to separate a group of contacts for specific targeting without moving the contacts from their list.  

Click Here to Learn how to create a segment.

The example above used:

  • Criteria – Contact Rating
  • Greater than: 4 Stars

Client Rating is only shown internally to you, and your recipients will never see their rating.