Knowledge Base Home 
Billing Features Impacted by Downgrading
Downgrading your Benchmark Email subscription may impact the features you currently use or have access to. We encourage you to review the features that a subscription downgrade could impact to avoid confusion or account delays. This article will outline which features are affected when you downgrade.
IMPORTANT
To see a full list of our features provided in each plan subscription, click here.
Available in Enterprise and Pro plans
Downgrading to a Lite plan will prevent you from creating new A/B tests or accessing reports for previous tests.
Available in Enterprise and Pro plans
Downgrading to a Lite plan will result in losing access to activating new journeys. However, you will continue to have access to reports for deactivated journeys.
Available in Enterprise and Pro plans
When you downgrade your plan, the Website Tracking script will continue to track and work. However, the reporting will be deprecated since journeys will be deactivated.
Available in Enterprise and Pro plans
Downgrading to a Lite plan removes access to our email HTML Code editor. However, you can still access reports for emails previously sent using this editor if you downgrade.
Available in Enterprise and Pro plans
If you enabled the Security PIN for your account, downgrading your plan will result in losing access to this feature. Therefore, you can no longer use a security PIN to protect lists being exported from your account.
To learn about the Security Pin feature, click here.
Available in Enterprise and Pro plans
When you downgrade your plan, a new limit for signup forms is applied to your account. Your plan subscription determines the signup form limits.
Here is a breakdown:
Available in Enterprise and Pro plans
Downgrading to a Lite plan will result in losing access to edit or create new surveys. Previously activated surveys will remain accessible, but you can no longer view their reports.
To learn more about Benchmark Surveys, click here.
Available in Enterprise and Pro plans
Downgrading to a lite plan will result in losing access to edit or create new polls. Any active polls will remain accessible, but you will no longer have access to view their reports.
To learn more about Benchmark Polls, click here.
CONSIDER
Downgrading your subscription plan can help you reduce costs, but it can also affect the features you use and have access to. Therefore, it is important to review the feature changes before downgrading to ensure that it will not negatively impact your business.
If you have any questions, please contact our support team.
