If you haven’t created a Sync, this page will appear empty. To get started, click the New Sync option.
If you’ve previously used the Active Sync option with your Shopify store, you will see a list of existing Contact Syncs. One-time imports will not appear in this list.
The Shopify Segment is the name given to the customer segment in Shopify.
Deleting a synced segment in Shopify will deactivate the sync.
The Benchmark Contact list is the list synced to the Shopify segment.
Deleting the Benchmark list will deactivate the sync.
Status indicates if the sync is active or inactive.
Deactivate pauses the Active Sync.
Activate lets you activate a previously created sync. Shopify segments or Benchmark lists previously deleted will not have the option to Activate.
Delete allows you to remove the sync from the list permanently.
Connect to Shopify
Select a connection, or add a new connection.
To add a new connection, follow the steps below.
Enter your Shopify Store Name (This is the “shop-name” portion of https://shop-name.myshopify.com/)
If your shop name contains hyphens, make sure to add them to the Shop Name Store. Otherwise, the integration will not work.
Enter the generated API Key from Shopify along with the Access token and save.
If you’ve previously created an app to use the Shopify Product block, you can use the same app information. However, you’ll need to edit the access for Customers to be at least Read Access.
Select a Shopify Customer Segment or a saved search; saved searches are queries that represent a group of your Shopify customers. Your Shopify customer segments will depend on your Shopify saved preferences. Customers who do not accept marketing will not be available in this dropdown list.
Abandoned Checkouts NEW
Benchmark Contact List choose an existing list or create a new list. This list is where your Shopify customers are saved as contacts.
Select your Import Frequency.
Active Sync – Recommended
Continuously imports new Shopify customers.
Imports Shopify customers once.
Confirm field mapping
Select and match the fields to be mapped from Shopify to your Benchmark list.
Click Save and Next to complete the integration.
If you chose a One-time import, you’d have the option to go to the Contact Dashboard. However, if you chose an Active Sync, you’ll be taken to the Contact Sync view.
The One-time import option does not actively sync. Repeat the steps above if you need to add new Shopify customers to your Benchmark list.
If you need to import contacts from a different Shopify store, you’ll need to repeat the integration steps and enter the new Shopify store, Shopify API Key, and Access Token.
The final number of imported contacts may be less than the projected number due to filtering certain emails. For example, Benchmark Email removes role-based emails, duplicates, unsubscribed, and blocked domains. To learn more, click here.