Knowledge Base Home General Questions Benchmark’s Refund Policy
Benchmark Email does not give refunds for unused services during the month. For instance, if you pay for our service for one month and fail to use it, we cannot give you a refund.
For your convenience, below is an abridged version of the Cancellation Policy article of Benchmark Email’s Terms of Service:
Benchmark Email is a month-to-month service, and you may cancel your account at any time. Your subscription fee is prepaid, so we simply require that you cancel prior to your monthly renewal date or you will be charged your next month’s subscription fee. We do not prorate or refund our service.
Please note that until you provide us with a completed cancellation request, your account will be charged monthly for your subscription fee. Inactivity in your account will not constitute a cancellation. You will be responsible for any outstanding balances as well as related collection costs. The termination of an account, final payments rendered for the account, and any credit card charges and fees incurred as a result of negligence regarding your Benchmark Email account, are the sole responsibility of you, the client. Benchmark Email is not responsible for your failure to properly terminate your account.