If you are seeing the message “Your email is loading, please wait” and it remains that way for several minutes, please follow these steps to resolve the issue:

1. Clear the cache for your web browser.
2. Make sure the “autoblock” feature is turned off in Norton Internet Security.
3. Check your firewall of security program configurations.
   • Access may be blocked by your firewall or security program. To test this, create a new email by clicking EMAILS followed by CREATE EMAIL. If you are still stuck on the “Loading, please wait” message, then the problem is due to your computer settings.