Are my contact lists secure with your service?
Your contact lists are secure. Our databases are hosted on several servers with multiple backup and redundancy checks to ensure that you will never lose your contact lists. We will never buy, sell, or rent your lists to anyone else unless required by law. We reserve the right to reclassify and unsubscribe your contacts according to the guidelines set by the CAN SPAM Act of 2003, but we will never
Importing / Exporting Segments August 6, 2018
Does Benchmark Email delete duplicate email addresses in my upload?
When you upload a file of email addresses into your Benchmark Email account, our system automatically checks for duplicates in that file. It is not possible to have the same email address listed twice in one contact list. Any email address that is repeated is ignored, even if the subsequent contact information fields contain different information. It is possible for the same contact to appear once on multiple lists. If
Contact Lists August 6, 2018
How do I create a Survey Invitation Email?
On the last step of the survey creation process you can find the three options below: Get Survey Link & Place on My Website. Send Survey via Email. Store as Inactive and Edit Later. Select the "Send Survey via Email" option and complete the steps provided to send an invitation email to your desired email list.
Surveys & Polls August 7, 2018
Where do I find the total number of active contacts in my account?
Anyone on your contact lists that you are able to send mail to is considered an "active contact." You can find your total number of active contacts in the list screen by clicking on the LISTS tab. On this page there is a box above the list table called "Total Active Contacts."
Contact Lists August 7, 2018
Does Benchmark Email allow me to use purchased email addresses?
No, we do not allow the use of purchased email addresses. Benchmark Email is a permission-based email marketing company. If you use purchased email addresses with Benchmark Email, your account will be terminated and you will not be eligible for a refund. Benchmark members must follow the anti-spam policies of the CAN-SPAM Act and obtain their lists lawfully by confirmations and opt-ins. Not sure if your list is permission-based? Check
Contact Lists August 6, 2018
I have partnered with a company that has an existing list. Can I email their list about my product/service?
You may not email that list if you are going to be representing yourself and your products/services. In order to utilize Benchmark Email services, the lists you want to use need to have given you permission to contact them. In this particular case, the subscribers would not recognize an email from you and more than likely you would be marked as spam. This would have a negative impact on you
Contact Lists August 6, 2018
Can I use a purchased list or rented list in Benchmark Email?
Absolutely not. No 3rd party lists may be imported into Benchmark Email. This includes all non-confirmation-based lists: purchased lists, rented lists, borrowed lists, lists which have been compiled from public websites (harvested lists), and lists of other members in your group, association, organization, etc. Benchmark members must follow the anti-spam policies of the CAN-SPAM Act and obtain their lists lawfully by confirmations and opt-ins. If you choose to use a
Contact Lists August 6, 2018
I want to send an email to multiple lists. Will contacts who are on 2 or more list get duplicate emails?
You can send your email campaign to multiple contact lists. You can select the contact lists in the list selection step of the email creation process. In case a contact is listed on more than one list, that person will receive only one copy of the email. For e.g. popular@domain.com exists in your lists named "Summer List", "Winter List" and "Autumn List". You select all these lists for your email
Create Email Marketing August 6, 2018
How do I mail specifically to contacts who opened my last email?
You can send an email to the recipients who opened your last email by saving these contacts to their own, separate list. Here's how you do that: Click on the Emails tab. Click on the Email Reports link from the Reports menu. Click on the name of the email you want to use to create the list of email openers. Click on the OPENS button. Click on SAVE TO LIST
Create Email Marketing August 6, 2018