Is the email in the client‘s “Junk” folder?
If you know the recipient, ask if your message got sent to their junk folder by accident. If it was, tell them to add your email address to their "trusted senders" list, or their address book. That usually helps prevent you from being tagged as a spammer in future campaigns.
Delivery March 8, 2019
How can I add a “Forward to a Friend” link?
The make up of a forward-to-a-friend link is this: [Forward:Click Here]. For example, you could place something like this in your template: [Forward:Click Here] to forward this email to a friend Note: The [Forward:] link itself won't work until you send an email campaign to your list.
General questions March 26, 2019
Was Benchmark “Blocked” or “Blacklisted”?
Sometimes corporate spam filters and email firewalls don't like seeing a big group of the exact same emails being sent to multiple recipients inside a company. It looks like spam. Or maybe it's used to seeing you sending one or two personal emails to a client in the company, but when it sees an email campaign come from the Benchmark server purporting to be "from:" you, it thinks it
Delivery March 1, 2019
Why do I not have the “Resend Email to Unopens” Option?
Unfortunately the feature to resend an email, to all of your unopens, will not be available to users who do not pay for unlimited sending. In other words, if you've obtained free unlimited sending, this option will not be available. By doing this, we remove the possibility of abuse of this system. The possibility to resend to unopens in an unlimited capacity could lead to damage to the reputation of
Reports August 7, 2018
What about my emails made in the Classic Editor?
Unfortunately emails and templates from the old Classic Editor are incompatible with the new Drag and Drop editor. This is due to many of the functions, features, and code of the new editor, were not available in the old editor. But with the new Drag and Drop editor, all email templates or emails created by you will be mobile friendly, and it's been said that it's easier to use!
Can I print my email?
Yes! You can print your email from the new Drag and Drop editor. By hovering over the Test dropdown menu, You will have a Print Version option available. After clicking on the Print Version option, a webpage will open in another tab (or window) with a print friendly version of your email. You will then need to click on the print button at the top right or go to File
Drag & Drop Editor September 5, 2019
Can I make my email mobile friendly?
You most definitely can! In our Classic editor, we have mobile friendly templates to start from. As for the Custom HTML and Plain Text emails, these are not automatically mobile friendly. As for our new Drag and Drop editor, all email templates and created emails in the editor will automatically be mobile friendly. We recommend giving the new editor a try, it's easy to use!
Will my first RSS Campaign send out my older posts?
Yes, your first RSS Campaign will send out your older posts, but it will only send posts that have been created within the past 24 hours. As for your RSS Campaign going forward, how you set your campaign will determine which posts will be sent along with your email. For daily emails, only content from the past 24 hours will be sent. For weekly emails, only content posted within
RSS August 2, 2019
How do I Import contacts from AOL?
Unfortunately the only way to import contacts from AOL is by first exporting your contacts from AOL, then import them into Benchmark. Here's how you would export from AOL: Log into your AOL mail account at https://mail.aol.com Then click on Conacts in your navigation bar, towards the bottom left Once you are in your contacts, Click on tools and Export You will then be able to take this file and
Contact Lists August 7, 2018
Why are my AOL Recipients are not getting my emails?
There may be a couple of AOL contacts who are not receiving your emails, no matter how many times you try. They may be using an older version of AOL Desktop (6.0 or lower), which can block emails coming from Benchmark's servers. Your AOL recipient will need to perform the following task: Start your AOL Desktop and log into your account and go to Mail Controls Once in Mail Controls,
Reports August 7, 2018