Benchmark Email Help Center

or chat with:

smart support, our Benchmark Email expert powered by AI

chat now

Knowledge Base Home aero-right Getting Started aero-right Email Under Review or Not Approved

Email Under Review or Not Approved

Getting Started Updated on October 10, 2022

Before an email is sent, it goes through an automatic review process, where we check for signs of abuse or language that could be marked as spam by inbox filters. The email review process helps us protect both Benchmark Email’s reputation and the sender’s reputation and also helps with a higher deliverability rate. Factors that require further investigation take longer to approve. You may also get a notice from us if your email is Not Approved or if we need more information from you.


To protect Benchmark’s deliverability, we prohibit specific industries from using our service. Please click here to learn more about prohibited industries.

Following are some reasons that will cause your Email to go Under Review or cause it to be Not Approved.

Suspicious Keywords
Email Has No Text Content
Default Latin Text in the Content
Shortened URL
High Spam Score

If you have any questions, please contact our support team.