Where do I find the total number of active contacts in my account?
Anyone on your contact lists that you are able to send mail to is considered an "active contact." You can find your total number of active contacts in the list screen by clicking on the LISTS tab. On this page there is a box above the list table called "Total Active Contacts."
Contact Lists August 7, 2018
Why is a contact still receiving my emails even though they have opted-out?
When a contact selects the "unsubscribe" link in your email, they are directed to the "Manage Subscription" page. This is where they will uncheck all boxes for any list they may be on. They are then automatically moved to the Master Unsubscribe List. If a contact has followed the above procedure but is still receiving your emails, they may be signed up under another email address as well. They will
Email Marketing August 6, 2018