What does the Clear Styles button do?
The Clear Styles button will delete any text formatting from the block or selection you are editing. This includes any colors, fonts and text size changes that have been made. You will see this button in the toolbar while you are editing a block of the email campaign.
Templates & Editor September 6, 2019
Why does my layout appear differently in Internet Explorer and Firefox when I’ve used multiple images?
When multiple images are inserted, your campaign can appear differently in Internet Explorer and Firefox when the align option is used. It can be helpful to use the align option when working with a small image that you want on one side of the campaign or when you want text to wrap around to the other side. It is best to avoid the align option if you are not working
Why is it required to have a plain text version of my campaign?
Every email client has settings that determine whether or not the contact views emails in HTML format or plain text format. Some of your contacts will have their email clients set to only display emails in plain text. For this reason every email sent from our system must contain a text version. The HTML email must closely match the text email. If they do not closely match, the email is
Can the text version of an email include formatting?
The reason there is a text version of your email is so that those subscribers whose email programs do not handle HTML code can still read your message. The text version is almost entirely free from the coding included in the HTML version. By choosing to include HTML tags in the text version, which is allowed, you run the risk of your subscribers possibly seeing the HTML tags if their
Can I upload my PDF contacts to Benchmark Email?
You cannot upload a PDF file of contacts into Benchmark Email. However, you can convert a PDF into a text document, which can then be uploaded into your contacts. Note: This information applies to contacts within a table only and requires the full version of Adobe Acrobat. To convert your PDF, follow these steps: Open the PDF in Adobe Acrobat. Click File followed by Save As. Select Save as Type:
Templates & Editor March 28, 2019
How does my campaign appear on a mobile or portable device?
These days, people are able to check their email while on the go using their cell phones or other portable electronic devices. Therefore, it is hard to know how your campaign is going to appear since you cannot control which device is used to view it. There are some tips you can follow, however, to help ensure the best appearance possible. When a campaign is created in Benchmark Email, there
Drag & Drop Editor June 7, 2021
Why does Gmail ask me to “show quoted text” when I‘m viewing multiple test emails?
Gmail's Conversation Threading function often lumps emails from the same sender all together. Sending multiple test emails to your Gmail will likely cause the emails to be grouped together and appear with a number next to the From name. Clicking the From name or Subject Line lists each email - but only the top email will display its contents. The content of the other emails is not visible because Gmail
Email Marketing March 28, 2019
Why has my email campaign been ‘Not Approved‘?
When an email campaign is scheduled to be delivered, the email is scanned and then monitored by our Benchmark support team. Emails are checked for signs of abuse or language that could be marked as spam by inbox filters. This is done to protect both Benchmark Email's reputation and the reputation of the sender, as well as ensure a higher deliverability rate. Factors that require further investigation take longer to