How can I let my clients view their reports?
By creating a username and password for your clients and then checking the option "View reports on any campaigns sent," you will allow them the ability to access their reports. To set this up, click on Clients at the top left of your screen. Then follow these steps: Locate the name of the client and select the Edit icon on the right. Under Client Access, you will find the "View
General Questions septembre 4, 2019
How do email reading or preview panes affect my email open reports?
The preview pane is what allows a user to scroll through and read an email while also being able to view their list of emails in the inbox. When a subscriber uses the reading or preview pane to view an email instead of completely opening it, it may cause the email address to appear several times as an "open" in your report. Please keep this in mind if you see
Rapports août 7, 2018
How does my campaign appear on a mobile or portable device?
These days, people are able to check their email while on the go using their cell phones or other portable electronic devices. Therefore, it is hard to know how your campaign is going to appear since you cannot control which device is used to view it. There are some tips you can follow, however, to help ensure the best appearance possible. When a campaign is created in Benchmark Email, there
Éditeur Drag & drop août 6, 2018
What statistic does the Opens by Location map represent?
The "Opens by Location" represent the recipients who opened your campaign emails This does not track the number of times your email was opened. If your recipient opens an email from more than one location, the map will only show the location from which the email was last opened by the recipient. In some cases the IP information is insufficient for Benchmark Email to locate the open on the map.
Rapports septembre 9, 2019