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How do I integrate my Benchmark account with Freshdesk?

Integrations Updated on August 7, 2019

Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. With our Freshdesk integration, you can automatically add the customers you support via Freshdesk to your Benchmark list(s).

Please follow these steps to integrate your accounts:

  1. Log into your Benchmark account.

  2. Select Integrations from your user menu located at the top-right of the page.
  3. Scroll to the bottom of the page and click on Get Started. 

  4. Go to the Freshdesk integration option.
  5. Connect to Freshdesk by entering your Subdomain, Username and Password.
  6. Now, click Save & Next.
  7. Select a Benchmark list, or create a new one.
  8. Select and map the fields you want to be updated.
  9. You can view your list by selecting View my Lists.

Integrating Benchmark with Freshdesk helps you enhance and simplify your tasks.

The final number of imported contacts may be less than the projected number due to the filtering of certain emails. Benchmark Email removes role-based emails, duplicates, unsubscribes and blocked domains. Click Here to learn more.

22Note: Since this integration offers a one-time import if you need to import more contacts at a later time, you will have to repeat the steps above. However, when you go to import again, you can choose the previous connection or create a new one.

If you have additional questions, please feel free to contact our support team via Email, LiveChat or Phone.

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