How do I integrate Zendesk with Benchmark?
Zendesk is a support platform designed for businesses to have the ability to develop a more meaningful engagement with their customers. If you have a Zendesk account and would like to combine with your Benchmark account, please follow the steps below. Log in to your Benchmark account. Hover over your first name (top right) and click on Integration. Scroll down to the bottom of the page and click on
Integrações agosto 7, 2019
How to use Website Engagement or Website Activity
One advantage Automation Pro has over regular email sending is, the possibilities are endless. Being able to figure out what interest your audience can ultimately result in customer retention, customer growth and let's not forget increasing sales. With Automation Pro you can understand what it is, that captivates your audience. Two nodes that can help you achieve this are Website Engagement and Website Activity. These features allow you to send
Automation Pro agosto 7, 2019
How to use the Canvas in Automation Pro?
You might have heard some of our Engagement Specialist talking about the “Canvas” so what is the Canvas and how do we use it? The Automation Pro Canvas allows you to visualize your journey. Different shapes represent different nodes, and arrows enable you to create paths for your Journey. When you first start a Journey it will look like this: Entries determine how your subscribers will enter your
Automation Pro setembro 4, 2019
How do I connect my Benchmark account with PieSync?
PieSync is a time-saving software that provides a two-way synchronization between apps. Now you can connect Benchmark with your CRM, in just a few simple steps. Using a software like PieSync can help you have all your contacts in one place and at the same time in another if one updates the other app will too. What will you need from your Benchmark account? All you need from your Benchmark
Dúvidas Gerais agosto 7, 2019
How many lists can I have on Benchmark?
Unfortunately yes there is a limit to the number of lists that you can have in an account. You can only have up to 4,000 lists within your Benchmark Email account, but you can have as many contacts as your plan allows. If you have sub-accounts, each sub-account and master account can each individually support up to 4,000 lists. Remember it is not the quantity of contacts and lists,
Listas de Contatos agosto 7, 2018
How do you use SurveyMonkey with Benchmark Email?
To use SurveyMonkey with Benchmark Email, you must use specific templates created for SurveyMonkey. Essentially, you create and review the survey on SurveyMonkey, but you would use Benchmark Email to send the invitation to take said survey. Here's how: Please first integrate SurveyMonkey first. After integrating with SurveyMonkey, click on Create Email (regular email) Choose the Drag and Drop editor to use Complete the Email Describe and List steps In
What document formats does Benchmark Email support?
For documents that you upload to insert into your email, Benchmark Email currently support the following file formats: .jpg, .Jpeg .gif .png .zip .doc, .docx .rtf .pdf .xls, .xlsx .txt .odt .ics .csv .ppsx Also, the maximum file size is 5mb as bigger documents may pose deliverability issues.
Dúvidas Gerais abril 18, 2019
Is it possible to print my survey results with and without the text responses?
You can print the Overall Results, which are without the text responses, and the Detailed Results of your survey. Print Overall Survey Results To print a survey's overall results from within Benchmark Email: Click on the Emails tab. Click on the Surveys Reports link from the Reports Menu. Click on the Survey name. Click on the "OVERALL RESULTS" button. (By default, the OVERALL RESULTS tab is shown first.) You can
Questionários & Enquetes setembro 6, 2019
Can I preview my survey before I publish it?
You can preview your Survey from the Survey listing page by clicking the "Preview this Survey" icon. Check for grammar errors and evaluate the questions during your preview. If you are satisfied with the survey's preview and test version, you are ready to publish it.
Questionários & Enquetes setembro 6, 2019
Is it possible to transfer my Salesforce contacts into Benchmark Email?
To transfer Salesforce contacts manually into Benchmark Email, you will need to use the following steps: Open your browser, go to http://www.salesforce.com, and log in with your email address and password. Click on the Reports tab on the top menu. To export Accounts: Click on the Active Accounts link. To export Contacts: Click on the Mailing List link. On Step 1, select your report type and then select Tabular Report.