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How to Reduce Spam Complaints?

  The following tips will help you reduce spam complaints: Confirmed opt-in: The best way to ensure that your subscribers want to receive emails from you is by using a confirmed opt-in process. It requires your subscribers confirm their subscription, usually by clicking a link in an email, before they can be added to your email list. Your list only: It is not acceptable to purchase email lists or use

Entregabilidade Relatórios março 1, 2019

How do I integrate Zendesk with Benchmark?

Zendesk is a support platform designed for businesses to have the ability to develop a more meaningful engagement with their customers.  If you have a Zendesk account and would like to combine with your Benchmark account, please follow the steps below. Log in to your Benchmark account. Hover over your first name (top right) and click on Integration.   Scroll down to the bottom of the page and click on

Integrações agosto 7, 2019

How many lists can I have on Benchmark?

Unfortunately yes there is a limit to the number of lists that you can have in an account.  You can only have up to 4,000 lists within your Benchmark Email account, but you can have as many contacts as your plan allows.   If you have sub-accounts, each sub-account and master account can each individually support up to 4,000 lists.  Remember it is not the quantity of contacts and lists,

Listas de Contatos agosto 7, 2018

What is a clean list and how do I clean my list?

Strike bounced and erroneous emails from your list. Get rid of hard and soft bounces. With our list cleaning tools, you can cut the old, outdated and useless email addresses from all your email lists. List hygiene is the practice of keeping your lists clean of email addresses that go nowhere. Benchmark advises you to clean your list after every campaign you send. Your list may become smaller, but your

Listas de Contatos setembro 4, 2019

Merging lists, copying and moving contacts – what’s the difference?

When you merge two lists, all of the contacts on both lists are merged together into a single list. When you move contacts, you're simply picking individual email addresses and sending them to another list (they'll disappear from your original list once you move them). When you copy contacts, you're keeping your selected email addresses on the original list, but also sending them to another list. Your duplicate email addresses

Listas de Contatos agosto 29, 2018

O Que São Cliques Focados?

Clique Focado é um Email de Engajamento focado em URLs usadas nas campanhas de e-mail enviadas. Essa ferramenta serve para analisar as campanhas escolhidas e viabilizar uma série de outras opções. Primeiro crie uma lista de contatos que tenham clicado em quaisquer URLs que tenham sido escolhidas. Isso irá possibilita-lo identificar todos que tem clicado em qualquer link de contatos de engajamento que tenham se interessado em seus e-mails. Para

Listas de Contatos setembro 5, 2019

How would someone receive my emails if they were not on my mailing list?

There are a few occassions where someone has received your email but does not appear on your contact list. Some of the situations where this might happen include: Email was forwarded to the contact: One of your contacts manually forwarded the email to someone who is not on your list. The contact may have an alternate email address on your list. In most cases, the alternate email address was set

Create Emails agosto 7, 2018

O que é uma lista higienizada e como eu limpo minha lista?

Uma lista limpa consiste em remover bounces (rejeições) e contatos que não são engajados de sua lista. A higiene de sua lista é importante para manter a reputação de seus envios saudável. A Benchmark sugere que você limpe sua lista depois de cada campanha que enviar. Sua lista pode diminuir nesse processo, porém os endereços de emails que permanecerem são de contatos que realmente querem receber suas campanhas. A Benchmark

Listas de Contatos setembro 6, 2019