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Benchmark Account Statuses

Billing Updated on August 10, 2022

Benchmark accounts can have different statuses, and some are based on account payment. If your account does not renew then expect an expired state. Aside from nonpayment, not following the Benchmark terms of agreement could result in a pending, suspended, or even a terminated status. If your account is expired due to nonpayment, please click here to learn how to renew your account.

Of course, all cases are different, but below we have listed some reasons why we terminate or suspend accounts.

Suspicious behavior can be several things. However, this is usually an indicator of someone or something (bot signups are real) that is up to no good. How we determine this is different for each case, but here are some examples.

  • Too many account sign-ups from the same IP Address. We understand that in some cases, these are legitimate sign-ups; however, preventing abuse is our ultimate goal. If you think this is the reason why your account was terminated, please feel free to contact our support team.
  • Multiple failed credit card attempts. If our system spots a user trying to use many credit cards with failed results, the system will flag it and suspend it. The account will remain inactive (suspended) until the account owner speaks with one of our representatives.

While getting blacklisted can happen even to the best sender, getting blacklisted repeatedly can ultimately end up costing you your account.

This is a mix of abuse complaints along with a high bounce rate. To better protect our sending servers, our system will automatically suspend accounts that are negatively impacting our sending servers. If this happens, our delivery team reviews the accounts and contacts the account owner to help guide them with better sending practices.

Sending Phishing content is a big NO-NO, yet we still find users who attempt this. If an account is found distributing phishing content, it will immediately be terminated.

After a user has requested to have their account canceled, they will have access until the account’s renewal date. After this date, data access is limited.

We have filters to avoid prohibited industries, however, sometimes a few get in, and when our support team catches them, we immediately terminate. Click here to view a list of prohibited industries.

If you suspect your account was wrongly interrupted, please feel free to contact our support team to further investigate.