As a Master User, Do I Have the Ability To Share Contact Lists With My Sub-Accounts?
Yes! As a Master account, you can share certain aspects of your Benchmark account with your sub-account. You can share lists easily to your Sub-account(s) by following the instructions below: Log into your Benchmark Master account. Select Contacts from your Dashboard menu. Choose the list you wish to share with your Sub-Account. Click on the More options icon and select Share with sub-accounts. On the Pop-Up, Select the Sub-account you
General questions October 29, 2021
How Do I Integrate Zendesk With Benchmark?
Zendesk is a support platform designed for businesses to have the ability to develop a more meaningful engagement with their customers. If you have a Zendesk account and would like to combine with your Benchmark account, please follow the steps below. Log in to your Benchmark account. Click on your name (top right) and click on Integration. Scroll down to the bottom of the page and click on Get Started.
Integrations November 2, 2020
How To Import Contacts From Salesforce
Salesforce is a CRM, Customer Relationship Management tool. It is a business tool used to manage and store a client's data. Integrating with Salesforce will allow you to transfer contacts through an API connection. To integrate your Salesforce account with Benchmark Email follow these steps: Log into your Benchmark account. Click on your username on the top right corner. Select Integrations. Scroll to the bottom of the page, click
Integrations May 7, 2021
What is Automation Pro?
Automation Pro is a tool developed by Benchmark Email to create automations for your email subscribers. Automations are a set of elements or modules that automatically perform specific tasks based on your subscribers interactions with your emails and website. Within Automation Pro, automations can add or remove subscribers from lists or automatically send an email based on website activity, which are tasks that regular automations can’t do. In Automation Pro,
Automation Pro March 24, 2021
What is Automation Lite?
Automation Lite is an email or series of emails that get scheduled to send to your contacts over a specified period of days. When you create your Automation, you can specify how many days after the subscription date to send a particular message. For example, if you create an Automation email, you can set that email to be sent on day 0. This means that the contact will receive the
Automation Lite June 17, 2021
If I don’t send emails one month, why do I still have to pay?
If you do not send any emails, your account is still active. This means all your contacts, layouts, data and other information is still available and organized in your account. Your survey URLS, Signup Forms and autoresponder emails are active for the duration of your plan. The monthly payment you make is not based on your use of our service, but the storage and upkeep of all your data, as
General questions July 25, 2018
What is Click Focus?
Click Focus in Engagement Emailing focuses on the URLs you have used in the email campaigns you have sent. The tool will analyze the campaigns you have chosen and make available to you a couple of more options. You can first create a list of contacts that have clicked on any of URLs you have chosen. This will allow you to target everyone that has actively clicked on any link
Contact Lists September 5, 2019
How Do I Resend My Email to My Unopens?
Before you resend your email to your unopens, beware that although you're allowing another opportunity for your recipient to read your email, that you're also, now, at higher risk of receiving spam complaints for those who didn't wish to receive it a second time. However, there are those incidences when they may have "missed" your email or perhaps didn't receive it at all. If that's the case, then we want
Why do some contacts who have opened the email not show up in the email’s opens report?
An open is recorded when an invisible 1px by 1px tracking image in your email displays on your contact's screen. It is also recorded when the recipient clicks on any of the URLs in your campaign that include link tracking. Benchmark Email cannot record opens when: ...the recipient does not enable images to display in an HTML version of your email. ...the recipient's firewall or spam filter removes images from
Reports June 15, 2021
Why is a contact still receiving my emails even though they have opted-out?
When a contact selects the "unsubscribe" link in your email, they are directed to the "Manage Subscription" page. This is where they will uncheck all boxes for any list they may be on. They are then automatically moved to the Master Unsubscribe List. If a contact has followed the above procedure but is still receiving your emails, they may be signed up under another email address as well. They will
Email Marketing August 6, 2018