Can I copy content within my email campaign?
Yes, there is a way of copying individual blocks in your email campaign. This will create a duplicate block directly under the original block of information and will contain all of the original content and formatting. In step 4 of the emailing building process, locate the block you want to copy. Click on the Copy icon.
Templates & Editor September 6, 2019
Why is it required to have a plain text version of my campaign?
Every email client has settings that determine whether or not the contact views emails in HTML format or plain text format. Some of your contacts will have their email clients set to only display emails in plain text. For this reason every email sent from our system must contain a text version. The HTML email must closely match the text email. If they do not closely match, the email is
Create Email Marketing May 2, 2020
How can I let my clients view their reports?
By creating a username and password for your clients and then checking the option "View reports on any campaigns sent," you will allow them the ability to access their reports. To set this up, click on Clients at the top left of your screen. Then follow these steps: Locate the name of the client and select the Edit icon on the right. Under Client Access, you will find the "View
White Label October 22, 2020
Why should I add all my clients to Benchmark Email?
Having all of your clients in one place will not only allow you to manage them more effectively, you will also have access to unique features that are not available with other email marketing tools. For example, you will be able to give each of your clients their own username and password. They will then be able to log into their account and access features that you select access to,
White Label September 6, 2019
Can I stop or recall an email once it is in the “sending” or “sent” status?
If you find an error within an email that is scheduled to be sent, you may be able to make necessary corrections before it is mailed out to your list(s). You can also change the time an email is scheduled to be sent. The process will be different depending on which delivery method you select: Send Immediately Schedule Delivery Stop an Email Scheduled to "Send Immediately" When you click the
Email Marketing September 6, 2019
My fonts are not displaying the way I want them to in Apple Mail. Why?
Unfortunately, the way an email is processed and displayed varies between email clients. This means that your email may be viewed in various ways by different subscribers, based on their email service provider (ESP). To ensure recipients using Apple Mail see your font correctly, you will need to modify the coding of your email. Attention: Advanced knowledge of HTML is required. Unwanted changes may occur to your campaign if the
Templates & Editor September 6, 2019
Why is a contact still receiving my emails even though they have opted-out?
When a contact selects the "unsubscribe" link in your email, they are directed to the "Manage Subscription" page. This is where they will uncheck all boxes for any list they may be on. They are then automatically moved to the Master Unsubscribe List. If a contact has followed the above procedure but is still receiving your emails, they may be signed up under another email address as well. They will
Email Marketing August 6, 2018
Can I convert my PDF into an image?
There are ways to convert your PDF into an image that you can use in your emal campaign. However, Benchmark Email advises against this as it could cause delivery problems that often occur when sending an image-only email. You may want to provide a link to your PDF in your email so that your contacts may still access the information.
Integrations March 11, 2021
How can I add a Google Maps search to my email?
Adding directions obtained through Google Maps to your campaign is helpful because it saves your subscribers the hassle of having to look up your location themselves. It also provides a map, which visually helps them see where you are located. To add a Google Maps search to your campaign, follow these steps: Go to http://www.google.com/maps in a new browser window. In the top left side of the page click on
Drag & Drop Editor September 9, 2019
How do I get my email to print on one page?
To start, it may not be an option to print your campaign on one page. Most of the templates offered in Benchmark Email will exceed the length of one page for printing purposes. However, there are a few tricks you can try to get the email onto one page. Ensure that before you print, you have selected to enable your browser for printing background images and colors. Adjust your printer
General questions March 28, 2019