Can I embed an audio file into my email campaign?
You cannot include the audio file as an attachment. Benchmark Email does not allow audio files to be embedded because many email clients will strip out streaming audio and video. This is a security setting that varies for different ISPs, but most of them will simply not allow audio attachments. If it is a must for you to embed audio files, then we suggest that you host the file elsewhere
General questions Templates & Editor March 26, 2019
Can I copy content within my email campaign?
Yes, there is a way of copying individual blocks in your email campaign. This will create a duplicate block directly under the original block of information and will contain all of the original content and formatting. In step 4 of the emailing building process, locate the block you want to copy. Click on the Copy icon.
Templates & Editor September 6, 2019
Why did the default colors and fonts change when I moved a section of my email?
Templates have global styles (which apply to whole areas of the email, like the body or the header) as well as individual styles (applicable only to the particular block/section). If the block/section level styles are not defined in the templates (in this case, if you move a block/section from one area to another) and that second area has a different set of global settings, then the default colours and fonts
Templates & Editor August 7, 2018
Why is it required to have a plain text version of my campaign?
Every email client has settings that determine whether or not the contact views emails in HTML format or plain text format. Some of your contacts will have their email clients set to only display emails in plain text. For this reason every email sent from our system must contain a text version. The HTML email must closely match the text email. If they do not closely match, the email is
Create Email Marketing May 2, 2020
Why is the selection of font styles and sizes limited in Benchmark Email?
The font styles and colors are limited due to the compatability between browsers and operating systems. In order to display the font and the colors in your emails or even the icons on your desktop, there needs to be a library of images that the computer can grab from. Unfortunately this library of fonts styles, colors, and icons are not always the same. However the list provided to your in
Templates & Editor August 7, 2018
How can I let my clients view their reports?
By creating a username and password for your clients and then checking the option "View reports on any campaigns sent," you will allow them the ability to access their reports. To set this up, click on Clients at the top left of your screen. Then follow these steps: Locate the name of the client and select the Edit icon on the right. Under Client Access, you will find the "View
White Label October 22, 2020
Why should I add all my clients to Benchmark Email?
Having all of your clients in one place will not only allow you to manage them more effectively, you will also have access to unique features that are not available with other email marketing tools. For example, you will be able to give each of your clients their own username and password. They will then be able to log into their account and access features that you select access to,
White Label September 6, 2019
Can I stop or recall an email once it is in the “sending” or “sent” status?
If you find an error within an email that is scheduled to be sent, you may be able to make necessary corrections before it is mailed out to your list(s). You can also change the time an email is scheduled to be sent. The process will be different depending on which delivery method you select: Send Immediately Schedule Delivery Stop an Email Scheduled to "Send Immediately" When you click the
Email Marketing September 6, 2019
My fonts are not displaying the way I want them to in Apple Mail. Why?
Unfortunately, the way an email is processed and displayed varies between email clients. This means that your email may be viewed in various ways by different subscribers, based on their email service provider (ESP). To ensure recipients using Apple Mail see your font correctly, you will need to modify the coding of your email. Attention: Advanced knowledge of HTML is required. Unwanted changes may occur to your campaign if the
Templates & Editor September 6, 2019
Why is a contact still receiving my emails even though they have opted-out?
When a contact selects the "unsubscribe" link in your email, they are directed to the "Manage Subscription" page. This is where they will uncheck all boxes for any list they may be on. They are then automatically moved to the Master Unsubscribe List. If a contact has followed the above procedure but is still receiving your emails, they may be signed up under another email address as well. They will
Email Marketing August 6, 2018