Why is it required to have a plain text version of my campaign?
Every email client has settings that determine whether or not the contact views emails in HTML format or plain text format. Some of your contacts will have their email clients set to only display emails in plain text. For this reason every email sent from our system must contain a text version. The HTML email must closely match the text email. If they do not closely match, the email is
General Questions May 3, 2022
Can I stop or recall an email once it is in the “sending” or “sent” status?
If you find an error within an email that is scheduled to be sent, you may be able to make necessary corrections before it is mailed out to your list(s). You can also change the time an email is scheduled to be sent. The process will be different depending on which delivery method you select: Send Immediately Schedule Delivery Stop an Email Scheduled to "Send Immediately" When you click the
Email Marketing September 6, 2019
My fonts are not displaying the way I want them to in Apple Mail. Why?
Unfortunately, the way an email is processed and displayed varies between email clients. This means that your email may be viewed in various ways by different subscribers, based on their email service provider (ESP). To ensure recipients using Apple Mail see your font correctly, you will need to modify the coding of your email. Attention: Advanced knowledge of HTML is required. Unwanted changes may occur to your campaign if the
General Questions April 8, 2022
Why is a contact still receiving my emails even though they have opted-out?
When a contact selects the "unsubscribe" link in your email, they are directed to the "Manage Subscription" page. This is where they will uncheck all boxes for any list they may be on. They are then automatically moved to the Master Unsubscribe List. If a contact has followed the above procedure but is still receiving your emails, they may be signed up under another email address as well. They will
General Questions June 8, 2022
How can I add a Google Maps search to my email?
Adding directions obtained through Google Maps to your campaign is helpful because it saves your subscribers the hassle of having to look up your location themselves. It also provides a map, which visually helps them see where you are located. To add a Google Maps search to your campaign, follow these steps: Go to http://www.google.com/maps in a new browser window. In the top left side of the page click on
Drag & Drop Editor September 9, 2019
How do I get my email to print on one page?
To start, it may not be an option to print your campaign on one page. Most of the templates offered in Benchmark Email will exceed the length of one page for printing purposes. However, there are a few tricks you can try to get the email onto one page. Ensure that before you print, you have selected to enable your browser for printing background images and colors. Adjust your printer
General Questions March 28, 2019