Why do preview and reading panes cause an email address to appear many times on an open report?
Here are a few reasons why you may be seeing one contact listed many times in your open report: When the preview pane is used to view an email, the email is automatically "opened." Therefore, when a contact uses the preview pane to view your email, it could register as an "open" many times within only a minute or two depending on how many times the user viewed it in
Rapports août 7, 2018
Where do I find the total number of active contacts in my account?
Anyone on your contact lists that you are able to send mail to is considered an "active contact." You can find your total number of active contacts in the list screen by clicking on the LISTS tab. On this page there is a box above the list table called "Total Active Contacts."
Listes de contacts août 7, 2018
Comment contacter Benchmark ?
Si vous avez besoin de contacter l'équipe de vente ou le support de Benchmark, voici les options disponibles, Chat, email et téléphone. Email Dans la majorité des cas, nous répondons en quelques minutes seulement. Toutefois, le délai d'exécution d'un email est estimé à 24 heures. Si vous souhaitez nous contacter par email, vous pouvez nous envoyer un email à support@benchmarkemail.com, ou utiliser notre Formulaire de Contact en cliquant ici.
About Benchmark Email octobre 12, 2020
How do I edit individual contact details?
After a contact has been added to your Benchmark Email list(s), you have the ability to edit the information and settings for that contact should the need arise. Please follow these steps: Log in to your Benchmark Email account. Click on the Contacts menu. Click on the name of the list that contains the contact you want to edit. Locate the contact on the list. Click on the Edit This
Listes de contacts septembre 4, 2019
Can I use Benchmark Email to build my contact list?
There are a few things you can do to help build your contact list. Here are a couple of ways Benchmark Email can help: Signup Form Social Media Exposure Free Edition Forward to a Friend Benchmark Email Community Signup Form A signup form lets visitors to your website subscribe to your email newsletter. All the information submitted via the signup form is added to the associated contact list in your
Questions générales décembre 20, 2018
Will I need separate Benchmark Email accounts if I have different clients or web sites?
Benchmark Email has been designed to handle not only all of your clients but also all of their subscribers from within your account. Regardless of whether these are clients that send their own campaigns with templates designed by you or they are clients that you send on behalf of, you will be able to maintain all of it from a single account. While you will be able to access each
White Label août 7, 2018
How do I save my survey results on my own computer?
By exporting your survey results, you can save them on your computer as either a spreadsheet or PDF file. This will allow you to analyze the data and send it to other people. We offer three different ways to view your results: Overall Results in a PDF file. Detailed Results in an Excel spreadsheet "(XLS) file." Individual Results on screen only. Note: Only the Overall and Details results may be
Enquêtes & Sondages septembre 4, 2019
Why do some contacts who have opened the email not show up in the email‘s opens report?
An open is recorded when an invisible 1px by 1px tracking image in your email displays on your contact's screen. It is also recorded when the recipient clicks on any of the URLs in your campaign that include link tracking. Benchmark Email cannot record opens when: ...the recipient does not enable images to display in an HTML version of your email. ...the recipient's firewall or spam filter removes images
Rapports octobre 29, 2018
What is a clean list and how do I clean my list?
A clean list, is the act of removing bounced, and unengaged email addresses from your list. List hygiene is important if you want to maintain your sending reputation. Benchmark advises you to clean your list after every email campaign you send. Your list may become smaller, but your remaining emails will target the customers that truly want to hear from you. Benchmark offers 4 different types of contact removal. Confirmed
Envois Listes de contacts septembre 6, 2019