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Can I manage multiple user accounts in Benchmark?

General questions Updated on August 5, 2020

If you want to manage multiple user accounts in Benchmark, you can use our Sub-account feature. This feature will allow you to create sub-accounts that can be managed directly from the master account. Sub-accounts have access to all of the Benchmark paid features, with the exception of billing, a sub-account cannot modify the master account’s paid plan.  You can deactivate a sub-account if you no longer need it. Deleting sub-accounts is not permitted, deactivated sub-accounts will appear in your User Management page.

Only paid list based accounts have the option to create sub-accounts. If you are on a send base plan and are interested in our sub-account feature, please contact our support team.

The unique features of a sub-account are

Important:

  • A list plan 500, cannot create sub-accounts, due to the size of the plan. List plan 1,000 or higher can create sub-accounts.
  • The master account shares their List Plan with their sub-accounts. Our system will not allow you to upload contacts to any account if you have exceeded or are close to reaching your list plan.

The ‘User Management’ feature is available under the ‘Account Settings’ option in your account.

If you have additional questions, please feel free to contact our support team via Email, LiveChat or Phone.

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