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Most frequently asked Editor questions

How do I remove an underline from a hyperlink? How do I change my font color? How do I align my images in a row? What do I need to know about using my own, custom HTML email? How do I personalize my email to display my contact's first name using HTML? How do I add custom fields in the body of my email using HTML? How do I make a custom field a hyperlink using its URL that's also a custom field? How do I send the same email with unique content for each recipient? How do I change the color of my bulletpoints? Why am I experiencing formatting issues? How do I remove an underline from a hyperlink? Click the Pencil icon for the section you'd like to insert your hyperlink Insert the text or URL Highlight the text Select the Link icon Enter in the URL (be sure to copy over the pre-populated http:// if you've already copied that portion Click Update Select the blue HTML button at the bottom right of the floating toolbar Locate the URL associated to the text. In the example below, http://www.benchmarkemail.com/ExtPricing. <a href="http://www.benchmarkemail.com/ExtPricing">Benchmark Email Pricing Plans</a> Immediately following the closing quote, enter in the following code style="text-decoration:none;" like so: <a href="http://www.benchmarkemail.com/ExtPricing" style="text-decoration:none!important;">Benchmark Email Pricing Plans</a> Click Save & Close Top How do I change my font color? Click the Pencil icon in the section containing the text you'd like to change the color of Click on the blue HTML button located at the bottom right of the floating toolbar Locate the first word of the respective line and edit the color number prior to it In the below example, I would replace #fc6462 with my desired color number or name to change the text color to "What extra features does Benchmark Email offer?" <span style="color:#fc6462;">What extra features does Benchmark Email offer?</span> Top How do I align my images in a row? Click on the Pencil icon of the section you'd like to place your images Click on the blue HTML button located on the bottom right of the floating toolbar Copy the code below and paste it over the existing code in the HTML window (Please note that this action will replace all existing content within the section): <table width="100%"> <tr> <td> image 1 </td> <td> image 2 </td> <td> image 3 </td> </tr> </table> You should have as many rows of <td> image # </td> as you do images. Since there are 3 lines of this code above, what has been provided is preparing you to insert 3 images. Add and remove accordingly. Click Save & Close You should see, the text Image 1, Image 2 and Image 3 in the section Highlight Image 1 Click on the Image icon under Insert Additional Elements Select your desired image within the Image Gallery window Click Insert Resize the image as needed (Important note: Template width maximum is 600 pixels) Repeat steps 7 through 11 for Image 2 and Image 3 Select each image and select the Align center button from the floating toolbar Click Save Top What do I need to know about using my own, custom HTML email? If you'd like to insert content in a tabular format, this should be done in tables rather than spacing in between 2 columns. Many email clients will ignore CSS unless it's used Inline. Because of this, we recommend that you code your emails using in-line CSS only. Avoid copying text and/or images from an external source such as MS Word and pasting it directly into Benchmark Email's Editor. Instead, paste it into Notepad first, and then transfer it from Notepad into Editor. Your email content should consist of 60% text and 40% images (best practices). Avoid nesting unwanted duplicate tags to the content. Avoid using scripting in the code. Avoid the use of <p> tags. Instead, use <br> tags as <p> tags may result in spacing issues when viewing from various email clients. Avoid using background images in your email as most email clients block them for security purposes. Design your emails to meet the 600 x 800 standard. Top How do I personalize my email to display my contact's first name using HTML? If you're experiencing difficulties personalizing your email using our Tools (http://www.benchmarkemail.com/blogs/detail/benchmark-email-new-feature-add-personal-greetings), an alternative solution would be via HTML: Click the Pencil icon in the section you'd like to start your greeting Highlight and delete the placeholder text Insert your greeting: "Hi," "Dear," "Greetings," etc. Click on the blue HTML button located at the bottom right of the floating toolbar Locate your greeting Copy and paste the following code one space after your greeting: [contact_attribute:firstname] Click Save & Close The code will be visible within the section but will display accordingly (s

範本與編輯器 5 九月, 2019

如何建立問卷調查?

要了解客戶是否滿意您的服務或產品,唯一的方法就是詢問他們。因此,Benchmark 提供一套可以輕鬆操作的問卷調查工具,讓您可以立即啟用。 點擊您想了解的問卷調查主題: 建立問卷調查 步驟 1 問題 步驟 2 詳細資訊 步驟 3 設計   建立問卷調查 登入您的 Benchmark 帳戶。 在首頁左邊列表中點擊「問卷調查」。 點擊「新增問卷調查」按鈕。 在「新增問卷調查」頁面,您可以選擇「空白問卷」或是其他範本。 「新增問卷調查」頁面提供 6 種範本供您選擇: 空白問卷、服務品質、活動參與、企業滿意度、網站滿意度以及店內購物。 下面是建立空白問卷的操作步驟。建立空白問卷必須從頭開始。 選擇「空白問卷」,點擊網頁底部的「下一步」。 返回頁首   步驟 1 問題 現在進入「步驟 1」。系統會彈出視窗,要求您輸入問題、回答類型以及設定題目是否為必填。 輸入您希望對方回答的問題類型。 您可以根據自己的喜好,選擇不同的回答類型。 單行文字(答題者可以填寫一行文字回答問題) 單選圓鈕(答題者從多個選項中選擇一個答案,您可以新增最多 10 個選項) 多選方框(類似單選圓鈕,但答案可以多選) 下拉式選單(答題者可以從選單裡選擇一組答案) 段落文字(提供答題者更多空間描述答案) 單項選擇(類似下拉式選單,答題者只能選擇一個答案,但選項一次全部列出來) 點擊「儲存及新增」就可以新增題目。選擇「儲存及關閉」會進入下個畫面。 下面提供一組使用不同回答類型的範例: 注意:所有的問卷調查都有一個必填欄位,要求答題者填寫電子郵件信箱。如果要進行匿名問卷,請聯絡我們的支援團隊,開啟這個功能。開啟後,問卷調查會移除電子郵件信箱這個必填欄位。因此,您就無法得知答題者的身份。 您可以在「問卷調查題目」頁面檢視問題類型、數量,進行編輯或刪除。 設定完要進入下一頁,點擊「儲存及下一步」。 返回頁首   步驟 2 詳細資訊 進入「步驟 2 詳細資訊」頁面: 「問卷調查名稱」為必填欄位,僅供您個人參考,收件人不會看到這個名稱。 「問卷調查標題」為必填欄位,當您發送或公佈在網站時,收件人會看到這組標題。 「介紹說明」(非必要)會顯示在問卷標題下方。 「導向頁面」會在訪客填寫問卷後,導引他們至此頁面。 要使用商標(非必要),點擊「上傳」或「選擇圖庫」,搜尋除存在 Benchmark 圖庫的商標。(建議圖片大小:150 x 70 像素) 完成後,點擊「儲存及下一步」。 返回頁首   步驟 3 設計 進入「步驟 3 設計」頁面。 選擇「商標」的對齊方式。編輯問卷調查的「標題」以及「內文」的格式。 預設的按鍵文字為「提交問卷」,但您也可以在「內文」的「答案」標籤中進行修改(例如:「點擊此處」、「完成問卷」) 點擊「儲存後完成」,完成問卷調查。 您已成功建立問卷調查!但問卷調查尚未啟動,您可以點擊「啟動問卷」按鈕,啟用問卷調查。: 返回頁首 如果您有其他問題,請隨時透過電子郵件、線上客服或電話與我們的支援團隊聯絡。

問卷調查及線上票選 6 九月, 2019