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Billing Benchmark Payment Options
To help with different client needs, Benchmark offers different payment options. Upon registering for a Benchmark account, users are placed on a free plan. The free plan provides access to some features.
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→ To learn more about the Benchmark free plan, click here.
→ To learn how to renew an expired account, click here.
Our contact-based plan is offered by default; if you are looking for an email send-based plan, please click here to learn more.
To upgrade your account, please follow the steps below:
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Plans range from 500 contacts to 2,000,000 contacts. For plans over 2,000,000 contacts, you’ll need to contact our sales department. To get a custom quote, click here.
Please visit our pricing page to see the list of features available in each plan.
A green checkmark on all steps will allow you to confirm your plan upgrade.
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To downgrade your plan, please contact our support team at support@benchmarkemail.com.
The plan downgrade would take effect on the next renewal date.
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Downgrades within different tiered plans are unavailable, for example, from an Enterprise to Pro, Pro to Lite, or Lite to Free plan.
If you would like to only purchase an Add-On such as a Dedicated IP, or Inbox Checkers, you can do this by going to your Plan Information page. To access your plan information page, follow the steps below.
Credit cards are the preferred method of payment. We accept the following credit cards:
While payment with Wire Transfer is available, it is not visible in your account. To pay via Wire Transfer please contact our sales or support department to get our bank information.
Please note there is a $25 Wire Transfer Fee.
The check must be made out to:
Polaris Software LLC
3636 S. Geyer Road, Suite 100
St Louis, MO 63127
Please help us by including your account username as a memo.
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PayPal Is available only for accounts located outside the United States.
This option will be available during the checkout process. To learn how to pay your Benchmark account via PayPal, please see the steps below.
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If you decide you no longer want to use PayPal as a recurring payment option, please make sure you log into your PayPal account and STOP recurring payments for Benchmark Email.
If you would like to pay for your List Verification or any other one-time purchase via PayPal, please send it to paypal@benchmarkemail.com.
All accounts, whether Free or Paid, are on a monthly cycle; the date you upgrade from free to paid is the day you will be charged every month moving forward. Discounts are available for our Annual plans.
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Special accommodations can be made on a case-by-case scenario. If you would like to discuss other possible payment options or if you have questions about the above methods, please email us at support@benchmarkemail.com and explain your situation in detail. We will try our best to find a solution that works for you.
For your records, we store all payment and refund receipts in the Payment History section of your account. To view or download your payment receipts, follow the steps below.
Here you will see a list of all previous payment or refund receipts.
On the next page, you’ll have the option to print the receipt. If you’d like only to download the receipt as a PDF, then click on the print option, and then in the popup, click on the file options and select Save as PDF.
If you have any questions, please contact our support team.
