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Benchmark Payment Options

Billing Updated on April 25, 2022

To help with different client needs, Benchmark offers different payment options. Upon registering for a Benchmark account, users are placed on a free plan. The free plan provides access to all but our premium features.

To learn more about the Benchmark free plan, click here.

Topics covered in this article:

 

IMPORTANT:
To learn how to renew an expired account, click here.


 

How to Upgrade

 

Our contact-based plan is offered by default; if you are looking for an email send-based plan, please click here to learn more.

To upgrade your account, please follow the steps below:

  1. Click on your account name and select Upgrade.

  1. In step 1, Choose Your plan, you’ll see your current plan.

Plans range from 500 contacts to 2,000,000 contacts. For plans over 2,000,000 contacts, you’ll need to contact our sales department. To get a custom quote, click here.

  1. Toggle the bar to select a new contact plan.

  1. In step 2, Payment, you’ll be able to add your credit card details. If you previously added a card, you’ll see it here.

A green checkmark on all steps will allow you to confirm your plan upgrade.

  1. Lastly, review your Benchmark cart and click on the Pay Now option. After clicking PayNow Now do not refresh or go back. Doing so could cause a double charge. If you need to make changes, contact our support team.

If you wish to change your recurring payments, you can change them here in the cart section. The annual plan provides a 15% discount, while the 6-month plan provides a 10% discount.

  1. In the next window, you’ll see a confirmation message.

Consider:

  • If you are upgrading in the middle of your billing cycle, the plan change will take effect immediately, and you will be charged a prorated amount.
  • If your account is expired/canceled, the account’s new renewal date will be the date you renew your account.
  • If you are upgrading from a free plan to a paid plan, your account will renew on the date you upgraded according to the billing cycle you chose, every 30 days, six months, or annually.

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How to Downgrade

 

To downgrade your plan, please contact our support team at support@benchmarkemail.com.

The plan downgrade would take effect on the next renewal date.

 

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Add-Ons

 

If you would like to only purchase an Add-On such as a Dedicated IP, or Inbox Checkers, you can do this by going to your Plan Information page. To access your plan information page, follow the steps below.

  1. From your dashboard, click on your account name. Then select account settings.

  1. Click on Plan information.

  1. Here you’ll see the three different Add-Ons we offer.

  1. Select one and start the checkout process.

 

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Credit Cards

 

Credit cards are the preferred method of payment. We accept the following credit cards:

  • Visa
  • MasterCard
  • Discover
  • Amex

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Wire Transfer

 

While payment with Wire Transfer is available, it is not visible in your account. To pay via Wire Transfer please contact our sales or support department to get our bank information.

Please note there is a $25 Wire Transfer Fee.

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Check

 

The check must be made out to:

Polaris Software LLC 5500 Bolsa Avenue, Suite 245 Huntington Beach, CA 92649

Please help us by including your account’s username as a memo.

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PayPal

 

Consider:

PayPal Is available only for accounts located outside the United States.

 

This option will be available during the checkout process. To learn how to pay your Benchmark account via PayPal, please see the steps below.

  1. Log into your Benchmark Account
  2. Locate your account name, and click on it.
  3. Select the Upgrade option.
  4. Now choose the plan you want to upgrade.
  5. In the next step Payment, select PayPal.
  6. Then click on Pay with Paypal.
  7. Log in to your PayPal account, review the amount being charged, if correct, continue.

 

Consider:

If you decide you no longer want to use PayPal as a recurring payment option, please make sure you log into your PayPal account and STOP recurring payments for Benchmark Email.

If you would like to pay for your List Verification or any other one-time purchase via PayPal, please send it to paypal@benchmarkemail.com.

 

 

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Recurring Payments

 

  • Month to month
  • Semi-annually
  • Annual

All accounts whether Free or Paid are on a monthly cycle, the date you upgrade from free to paid is the day you will be charged every month moving forward. Discounts are available for our Semi-Annual and Annual options.

Consider:

Special accommodations can be made on a case-by-case scenario. If you would like to discuss other possible payment options or if you have questions about the above methods, please email us at support@benchmarkemail.com and explain your situation in detail. We will try our best to find a solution that works for you.

 

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Payment Receipts

 

For your records, we store all payment and refund receipts in the Payment History section of your account. To view or download your payment receipts, follow the steps below.

  1. Log in to your Benchmark account.
  2. Click on your account name, and then select Account Settings.
  3. Then click on Payment History.

Here you will see a list of all previous payment or refund receipts.

  1. Each receipt will have a View option, click on View to open the full payment receipt.

On the next page, you’ll have the option to print the receipt. If you’d like to only download the receipt as a PDF, then click on the print option, and then in popup click on the file options, and select Save as PDF.

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If you have additional questions, please feel free to contact our support team via Email, LiveChat or Phone.


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