Will I be able to reactivate my automation?
Unfortunately in Automation Pro, you will not be able to reactivate your automation. This is due to the complex nature of automations, combined with website tracking. When automations are terminated, subscribers will lose their place in the automation and by reactivating it, we run the risk of spamming subscribers.
Automation Pro August 7, 2018
Can I embed an audio file into my email campaign?
You cannot include the audio file as an attachment. Benchmark Email does not allow audio files to be embedded because many email clients will strip out streaming audio and video. This is a security setting that varies for different ISPs, but most of them will simply not allow audio attachments. If it is a must for you to embed audio files, then we suggest that you host the file elsewhere
What is the purpose of the closing page to my survey? Can I customize the closing page?
Closing pages can be used as a way of thanking your participants for filling out your survey. It is an optional feature that displays to participants automatically upon completion of your survey. It can be set up as a webpage that already exists or you may use the default message. The only time the closing page may be edited is if you are providing the URL from an already existing
Surveys & Polls January 22, 2019
Why do preview and reading panes cause an email address to appear many times on an open report?
Here are a few reasons why you may be seeing one contact listed many times in your open report: When the preview pane is used to view an email, the email is automatically "opened." Therefore, when a contact uses the preview pane to view your email, it could register as an "open" many times within only a minute or two depending on how many times the user viewed it in
Reports August 7, 2018
I sometimes receive automatic ‘away‘ messages for subscribers whose mailboxes are full. Why don‘t those messages go to the Benchmark Email bounce report?
When a contact or email recipient sets an away or out of office message, sometimes this is registered as a soft bounce. It can also sometimes be registered as "delivered" or you may receive a response in your reply to email address. This is because sometimes servers don't recognize the reply-to address in an email, or can be largely dependant on how the "away" message is set. Not all mail
General questions August 6, 2018
What is RSS? How can I use it with Benchmark Email?
RSS is commonly defined as "Real Simple Syndication" and is a specific type of file format that allows you to subscribe to various News Readers and receive automatic updates from various sites you have signed up for. How does this benefit you and email marketing?
RSS November 26, 2020