Will I be able to reactivate my automation?
Unfortunately in Automation Pro, you will not be able to reactivate your automation. This is due to the complex nature of automations, combined with website tracking. When automations are terminated, subscribers will lose their place in the automation and by reactivating it, we run the risk of spamming subscribers.
Automation Pro August 7, 2018
Can I edit my automation in Automation Pro?
In Automation Pro, you may be able to edit your automation if it has not yet been activated and is in draft status. Once a automation has been activated or terminated, the automation cannot be edited. However, auts can be terminated and copied to make edits. Just remember, subscribers who have gone through the automation will have already received emails or actions taken by the previous automation.
Automation Pro March 8, 2019
Can I use Automation Pro?
All users can access the Automation Pro tool at no additional charge. All users will also be able to create and save automations in Automation Pro. However, only paid users will be able to activate their automations. If you are signed up with one of our free plans, your active Automations will not terminate or delete. However, you will not be able to activate any new automations, unless you
Automation Pro September 10, 2018
What is Automation Pro?
Automation Pro is a tool developed by Benchmark Email to create automations for your email subscribers. Automations are a set of elements or modules that automatically perform specific tasks based on your subscribers interactions with your emails and website. Within Automation Pro, automations can add or remove subscribers from lists or automatically send an email based on website activity, which are tasks that regular automations can’t do. In Automation Pro,
Automation Pro September 4, 2019
Does Automation Pro have templates?
Yes in our Automation Tool, there will be templates that you’ll be able to use to start your automation. These automations, are incomplete and will require you to complete every element in the automation prior to activating. These templates have a specific goal and purpose to them, but can be edited to your needs. Here are some of the templates that we have: Onboarding This automation will help you
Can I embed an audio file into my email campaign?
You cannot include the audio file as an attachment. Benchmark Email does not allow audio files to be embedded because many email clients will strip out streaming audio and video. This is a security setting that varies for different ISPs, but most of them will simply not allow audio attachments. If it is a must for you to embed audio files, then we suggest that you host the file elsewhere
What is the purpose of the closing page to my survey? Can I customize the closing page?
Closing pages can be used as a way of thanking your participants for filling out your survey. It is an optional feature that displays to participants automatically upon completion of your survey. It can be set up as a webpage that already exists or you may use the default message. The only time the closing page may be edited is if you are providing the URL from an already existing
Surveys & Polls January 22, 2019
Why do preview and reading panes cause an email address to appear many times on an open report?
Here are a few reasons why you may be seeing one contact listed many times in your open report: When the preview pane is used to view an email, the email is automatically "opened." Therefore, when a contact uses the preview pane to view your email, it could register as an "open" many times within only a minute or two depending on how many times the user viewed it in
Reports August 7, 2018
I sometimes receive automatic ‘away‘ messages for subscribers whose mailboxes are full. Why don‘t those messages go to the Benchmark Email bounce report?
When a contact or email recipient sets an away or out of office message, sometimes this is registered as a soft bounce. It can also sometimes be registered as "delivered" or you may receive a response in your reply to email address. This is because sometimes servers don't recognize the reply-to address in an email, or can be largely dependant on how the "away" message is set. Not all mail
General questions August 6, 2018
What is RSS? How can I use it with Benchmark Email?
RSS is commonly defined as "Real Simple Syndication" and is a specific type of file format that allows you to subscribe to various News Readers and receive automatic updates from various sites you have signed up for. How does this benefit you and email marketing? RSS-to-Email automatically sends newsletters when you update your blog or any other RSS feed. You will have control of the sending frequency (monthly, weekly or
RSS August 2, 2019