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Knowledge Base Home aero-right Delivery aero-right Can I capture the reason my recipient unsubscribed?

Can I capture the reason my recipient unsubscribed?

Delivery Updated on September 6, 2019

Yes, you can capture the recipient’s unsubscribed reason. When a recipient clicks on the unsubscribe link in the Email footer it takes them to the “Unsubscribe confirmation page.” After clicking the “Unsubscribe” button on that page, they will be redirected to a page that prompts the recipient to enter the reason why they are unsubscribing. If the recipient selects any of the reasons from this survey, that reason will be captured in the email report.

recipient's unsubscribed reason

This survey is optional, so your recipients will not be required to fill it out.

In the Reports section, you can also see the reasons people unsubscribed.

If you have additional questions, please feel free to contact our support team via Email, LiveChat or Phone.

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