Dedicated IP for Unlimited Sending Users
When you sign up for one of our Unlimited Sending plans, you assume responsibility to use good sending practices. Not using good sending practices affects both you and us the main sender. If your sending starts damaging our sending reputation our Deliverability team will contact you via email or by phone. If we are not able to reach you on the third attempt, which is usually by day 7 our
Billing May 11, 2021
How Do I Integrate Zendesk With Benchmark?
Zendesk is a support platform designed for businesses to have the ability to develop a more meaningful engagement with their customers. If you have a Zendesk account and would like to combine with your Benchmark account, please follow the steps below. Log in to your Benchmark account. Click on your name (top right) and click on Integration. Scroll down to the bottom of the page and click on Get Started.
Integrations November 2, 2020
Prohibited Industries and Prohibited Content
Every email campaign that gets scheduled for delivery goes through a review process, and based on the results, our system either approves or rejects the email campaign. While most clients won't ever notice a rejected email, some will, and usually, they are in “risky” sending industries. Benchmark Email reserves the right to deny campaigns that are determined to be risky or abusive. Risky industries have a much higher bounce rate,
日本国内のお客様はアメリカ法人であるBenchmark Internet Groupからサービスをご購入されております。 改正消費税法 (2015年) に伴い、2015年10月1日以降、国外事業者により提供された電気通信利用役務に対する消費税については、リバースチャージ方式の対象となるため、お客様の責任で申告、納付していただく必要がございます。消費税の支払義務に関するご不明点につきましては、税務の専門家にご相談くださいませ。 改正消費税法に関する詳細については国税庁ウェブサイトをご確認くださいませ。
August 7, 2018
If I don’t send emails one month, why do I still have to pay?
If you do not send any emails, your account is still active. This means all your contacts, layouts, data and other information is still available and organized in your account. Your survey URLS, Signup Forms and autoresponder emails are active for the duration of your plan. The monthly payment you make is not based on your use of our service, but the storage and upkeep of all your data, as
General questions July 25, 2018
When I print my email, the background design and colors do not appear. How do I fix this?
You may need to enable the option to print the background images and colors if they are not automatically printing. Usually this option is turned off by default to conserve printer ink. Depending on the browser you are using, the fonts may appear differently when printed. Follow the steps below that are specific to your web browser: Internet Explorer 7 Internet Explorer 8 Internet Explorer 9 Internet Explorer 10
General questions September 9, 2019
Can I remove the Benchmark Email logo from the footer?
Yes, you can remove the Benchmark Email logo from the footer of your email, however, you must contact the Benchmark Email Support Team to do this for you. You can accomplish this by contacting support at 800.430.4095, or sending an email to firstname.lastname@example.org requesting this feature be removed. If you'd like other ways to contact support, please click on the HELP tab on the site. Note: Only paid clients may