How do I move some of my contacts to another list?
You may want to move some of your contacts to another list at some point. To move your contacts, we have provided simple steps so you may target your list(s) with a more direct approach. Follow the instructions below to move/copy all of your contacts from one list to another: Log in to your Benchmark account. On the Dashboard menu, select Contacts. Click on the list name containing the contacts
Contact Lists March 22, 2019
Security PIN for Benchmark
Our Security PIN is a feature provided to all paid accounts where the client can secure the downloading of all their lists. You can protect your lists by enabling a password required before exporting any contacts. This is an excellent solution for businesses with multiple individuals accessing an account. To locate your Security PIN on your account, kindly follow the steps below: Log into your Benchmark account. Click on your Account
Contact Lists May 24, 2019
Supported headers in Benchmark
Headers are key while importing a list. When you import contacts to Benchmark, the headers of your import file will be mapped to a field in your Benchmark list. For this reason, it is very important to follow the supported guidelines to get better results. Below is a list of headers supported by Benchmark: First Name Middle Name Last Name Email Address City State Zip Country Phone Fax Cell Phone
Getting Started May 28, 2019
Loja Integrada Integration
Our Loja Integrada integration will enable you to easily import your Loja customers into a list in your Benchmark account. The integration is quick and straightforward, push your Loja customers to your Benchmark lists as needed. Note: To integrate with Loja Integrada, you must have a Loja Integrada PRO Plan. Please follow the steps below to integrate: Log into your Benchmark account. Click on your Username and select Integrations. Scroll
Integrations April 10, 2019
Is there a way to export the list of contacts who opened my email? How do I view the list?
You can view the email addresses of contacts who opened your email by using the Reports Section. To view the email addresses of contacts who opened an email: Click on the Reports section. Then, select the email campaign of which you want to view the Opens reports for. Now, click on the Opens Section. You will now be able to view the recipients who chose to open your email. You
Where can I find my Opt-in contacts?
Opt-in contacts are recipients who have confirmed via email that they would like to receive your email marketing messages. By either confirming via the Confirmation Email or by clicking on the Reconfirm link in any of your email campaigns. To see the Opt-in subscribers in your Benchmark list. Please follow the steps below. From the left menu, select Contacts. Click on the name of the contact list for which you
How do I create a new list?
When sending a campaign, you will need to select a list of contacts. If you have not created a list yet, here are the steps on how to create one. Once logged in to your Benchmark account. Select Contacts from the Dashboard menu. Click on Create New List on the top-right corner of the page. Select Regular List and click Next. Choose from the options below to add contacts to
Contact Lists February 11, 2019
What formats of lists can I upload to Benchmark Email?
When uploading or sending your email list to Benchmark Email, make sure your list is saved in any of the following types of files Comma Separated Values (.CSV) Text-only (.TXT) MS Excel Workbook (.XLS, .XLSX, first worksheet only)* These are the only formats supported by our system. To create a .CSV file, you can save any spreadsheet and select a different format for .CSV. Microsoft Excel, Google Sheets, and Apple
Contact Lists October 22, 2018
How can I change the list my Automation is associated with?
Changing a list you have already added to your Automation is easy! Simply follow the steps below: Log into your Benchmark account. From your Dashboard, select Automations. Now click on Automation Lite. (If you don’t see this option click on the More options icon). Choose the Automation you would like to edit. Click the arrow next to Emails in Sequence. Select Details. Under the Contact List Selection section, click Change.
Automation Lite March 28, 2019
Can I capture the reason my recipient unsubscribed?
Yes, you can capture the recipient's unsubscribed reason. When a recipient clicks on the unsubscribe link in the Email footer it takes them to the "Unsubscribe confirmation page." After clicking the "Unsubscribe" button on that page, they will be redirected to a page that prompts the recipient to enter the reason why they are unsubscribing. If the recipient selects any of the reasons from this survey, that reason will be
Delivery August 28, 2018