Master Unsubscribe List
When recipients unsubscribe from your email, our system automatically filters them out from your list’s and adds them to your account’s Master Unsubscribe List. Contacts in the Master Unsubscribe list cannot be removed from the list. They became inactive contacts, and from that point forward, our system will not send emails to them again. Because we are compliant with the Can-Spam Act, we ensure every email sent contains an unsubscribe
Contact Lists August 23, 2019
How Benchmark Can Help you be GDPR compliant & what it means to be forgotten.
Benchmark Email can help you stay GDPR compliant and you can keep your peace of mind. We already allow you to remove anyone who may not want to be part of your list, by providing the Unsubscribe option. However, in this case, if someone reaches out to your company and asks to be removed “forgotten” entirely from your database, we can help with the email marketing aspect by deleting them
Email Marketing August 7, 2019
How to Reduce Spam Complaints?
The following tips will help you reduce spam complaints: Confirmed opt-in: The best way to ensure that your subscribers want to receive emails from you is by using a confirmed opt-in process. It requires your subscribers to confirm their subscription, usually by clicking a link in an email before they can be added to your email list. Your list only: It is not acceptable to purchase email lists or
What happens with unsubscribe requests?
When customers unsubscribe to your email, our system automatically filters them out from your send list and puts them in a master unsubscribe list. From that point forward, you cannot email them again. However, we recommend checking all emails from customers after you've sent out a campaign. If they do not follow the proper procedure by putting the word "unsubscribe" in the subject line, for instance, it's up to you
Contact Lists August 6, 2018
iPhone App – What happens if I get a spam complaint after sending one of my campaigns? What should I do?
If you've received an abuse complaint in one of your email campaigns, it is a cause for concern but it can be a very very minor issue. Abuse complaints are only worrysome if you continually receive them over time, or if you receive a large number at one time. Here at Benchmark Email, we allow our users to have a rate of 1 abuse complaint, per 2000 emails sent. As
Mobile Apps August 7, 2018
How would someone receive my emails if they were not on my mailing list?
There are a few occasions when someone has received your email but does not appear on your contact list. Some of the situations where this might happen include: Email was forwarded to the contact: One of your contacts manually forwarded the email to someone who is not on your list. The contact may have an alternate email address on your list. In most cases, the alternate email address was set
Why is it mandatory that the unsubscribe link be placed in the footer?
In order to comply with the CAN-SPAM Act, recipients must be given at least one unsubscribe link in every email correspondence sent. Benchmark Email ensures this is followed by automatically inserting an unsubscribe link in the footer of all newsletters that are sent through our system.
Drag & Drop Editor August 7, 2018
Why is there an error when I click on unsubscribe?
There are a few reasons why clicking on the unsubscribe link can result in an error message. Your email program modified the link. Your email program blocked the link. Your firewall settings modified the link. When a link is modified or blocked by either your email program or firewall, the unsubscribe request will result in an error because we will not have your correct information to unsubscribe you.
General questions March 26, 2019
How do I place an unsubscribe link on my webpage?
You cannot place the unsubscribe link on your webpage, because each link is created specifically for each individual recipient on your list.
Contact Lists August 7, 2018
Why is the unsubscribe link in the footer not working?
The unsubscribe link is made available to contacts who wish to permanently remove themselves from your mailing list(s). Sometimes, though, this link may not function correctly. If the unsubscribe link is not working, it may be due to: The email client being used by your contact not processing the link properly. The contact using a text-only email program, which requires that they copy and paste the link into a web
Contact Lists August 7, 2018